Success as a Mediator For DummiesISBN: 978-1-118-07862-4
Paperback
360 pages
April 2012
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Part I: Acquiring the Keys to Mediation Success 7
Chapter 1: Achieving Success as a Mediator 9
Chapter 2: Choosing the Right Niche 21
Chapter 3: Training for Your Chosen Market and Niche 35
Part II: Becoming a Master Mediator 61
Chapter 4: Navigating the Mediation Process 63
Chapter 5: Mediating with and without Lawyers 83
Chapter 6: Exploring Different Mediation Styles 97
Chapter 7: Honing Essential Mediation Skills 115
Chapter 8: Employing Conflict Dynamics to Resolve Any Dispute 135
Part III: Improving Your Success Rate 157
Chapter 9: Establishing and Maintaining Control 159
Chapter 10: Transitioning from Adversarial Negotiation to Collaborative Mediation 173
Chapter 11: Capitalizing on Your People Skills 187
Chapter 12: Problem-Solving Like a Pro 201
Chapter 13: Breaking through Impasse 219
Chapter 14: Closing and Memorializing the Parties' Agreement 245
Part IV: Launching Your Own Mediation Practice 255
Chapter 15: Building Your Business from the Ground Up 257
Chapter 16: Marketing Yourself and Your Business Online and Off 273
Chapter 17: Growing Your Business through Client Retention and Community 289
Part V: The Part of Tens 303
Chapter 18: Ten Practices of the Super Mediator 305
Chapter 19: Ten Major Mediating Mistakes and How to Avoid Them 311
Chapter 20: Ten Tips for Busting Impasse 317
Index 323
