Project Manager Street Smarts: A Real World Guide to PMP Skills, 2nd Edition

Phase 0 Professional Responsibility 1

How This Relates to Project Management Practitioners 3

Responsibility 3

Aspirational Standards of Conduct for the Value of Responsibility 3

Mandatory Standards of Conduct for the Value of Responsibility 4

Respect 5

Aspirational Standards of Conduct for the Value of Respect 5

Mandatory Standards of Conduct for the Value of Respect 6

Fairness 7

Aspirational Standards of Conduct for the Value of Fairness 7

Mandatory Standards of Conduct for the Value of Fairness 7

Honesty 8

Aspirational Standards of Conduct for the Value of Honesty 8

Mandatory Standards of Conduct for the Value of Honesty 9

Phase 1 Initiating Process 11

Task 1.1: Perform Project Assessment 12

Scenario 13

Scope of Task 14

Procedure 15

Task 1.2: Creating the Scope Statement 35

Scenario 36

Scope of Task 37

Procedure 37

Task 1.3: Understanding Your Stakeholders 47

Scenario 47

Scope of Task 49

Procedure 49

Task 1.4: Identify Project Limitations and Propose an Implementation Approach 67

Scenario 67

Scope of Task 68

Procedure 68

Task 1.5: Develop the Project Charter 70

Scenario 70

Scope of Task 70

Procedure 70

Task 1.6: Obtain Project Charter Approval 77

Scenario 77

Scope of Task 77

Procedure 78

Phase 2 Planning Process 81

Task 2.1: Establishing the Project Deliverables 83

Scenario 83

Scope of Task 83

Procedure 84

Task 2.2: Creating the Work Breakdown Structure 87

Scenario 88

Scope of Task 88

Procedure 88

Task 2.3: Developing a Budget Plan 94

Scenario 95

Scope of Task 95

Procedure 95

Task 2.4: Developing the Project Schedule 99

Scenario 99

Scope of Task 99

Procedure 99

Task 2.5: Developing the Human Resource Plan 120

Scenario 120

Scope of Task 120

Procedure 121

Task 2.6: Developing the Communication Plan 124

Scenario 125

Scope of Task 125

Procedure 125

Task 2.7: Developing the Procurement Plan 134

Scenario 134

Scope of Task 134

Procedure 134

Task 2.8: Developing the Quality Management Plan 143

Scenario 143

Scope of Task 143

Procedure 143

Task 2.9: Developing the Change Management Plan 147

Scenario 148

Scope of Task 148

Procedure 148

Task 2.10: Developing the Risk Management Plan 154

Scenario 156

Scope of Task 157

Procedure 158

Task 2.11: Documenting and Presenting the Master Project Management Plan 170

Scenario 170

Scope of Task 172

Procedure 172

Task 2.12: Conducting the Kickoff Meeting 175

Scenario 175

Scope of Task 175

Procedure 175

Phase 3 Executing Process 181

Task 3.1: Obtaining Project Resources 182

Scenario 182

Scope of Task 182

Procedure 183

Task 3.2: Directing and Managing Project Execution 184

Scenario 185

Scope of Task 185

Procedure 185

Task 3.3: Implementing the Quality Plan 201

Scenario 201

Scope of Task 202

Procedure 202

Task 3.4: Performing Quantitative Risk Assessment 204

Scenario 205

Scope of Task 205

Procedure 205

Task 3.5: Conducting Procurements 211

Scenario 211

Scope of Task 211

Procedure 211

Task 3.6: Developing and Managing the Project Team 221

Scenario 221

Scope of Task 222

Procedure 222

Phase 4 Monitoring and Controlling Process 237

Task 4.1: Measuring Project Performance 238

Scenario 238

Scope of Task 239

Procedure 239

Task 4.2: Implementing Approved Changes 254

Scenario 254

Scope of Task 254

Procedure 254

Task 4.3: Ensuring Project Deliverables Conform to Quality Standards 257

Scenario 257

Scope of Task 258

Procedure 258

Task 4.4: Managing Risk Events 272

Scenario 273

Scope of Task 274

Procedure 274

Task 4.5: Administering Procurements 275

Scenario 276

Scope of Task 276

Procedure 276

Task 4.6: Assessing Corrective Action on the Issues Log 283

Scenario 284

Scope of Task 284

Procedure 284

Task 4.7: Communicating Project Status 286

Scenario 286

Scope of Task 286

Procedure 288

Phase 5 Closing Process 295

Task 5.1: Formalizing Project Acceptance 296

Scenario 296

Scope of Task 297

Procedure 297

Task 5.2: Transferring Ownership of Deliverables 299

Scenario 299

Scope of Task 299

Procedure 300

Task 5.3: Obtaining Final Legal and Administrative Closure 303

Scenario 303

Scope of Task 303

Procedure 303

Task 5.4: Distributing Final Reports 306

Scenario 306

Scope of Task 306

Procedure 307

Task 5.5: Collating Lessons Learned 312

Scenario 312

Scope of Task 312

Procedure 313

Task 5.6: Archiving Project Documents 315

Scenario 318

Scope of Task 318

Procedure 318

Task 5.7: Measuring Project Team Performance 319

Scenario 319

Scope of Task 319

Procedure 320

Appendix Solutions 327

Phase 1 Solutions 328

Hands-on 1.1: Testing Your Knowledge of Corporate Strategy 328

Hands-on 1.2: Testing Your Knowledge of Finance Principles 328

Hands-on 1.3: Testing Your Knowledge of NPV 329

Hands-on 1.4: Testing Your Knowledge of Benefit Measurement Methods—Scoring Models 330

Hands-on 1.5: Testing Your Knowledge of Business Cases 332

Hands-on 1.6: Testing Your Knowledge of Goals and Objectives 332

Hands-on 1.7: Testing Your Knowledge of the Product Scope Description 333

Hands-on 1.8: Testing Your Knowledge of Requirements 334

Hands-on 1.9: Testing Your Knowledge of Organizational Structures 334

Hands-on 1.10: Testing Your Knowledge of Project Scope Statements 335

Hands-on 1.11: Testing Your Knowledge of Leadership Analysis 336

Hands-on 1.12: Testing Your Knowledge of Identifying Team Members 336

Hands-on 1.13: Testing Your Knowledge of Roles and Responsibilities 337

Hands-on 1.14: Testing Your Knowledge of Stakeholder Analysis 339

Hands-on 1.15: Testing Your Knowledge of Stakeholder Mapping 341

Hands-on 1.16: Testing Your Knowledge of Project Organizational Structures 341

Hands-on 1.17: Testing Your Knowledge of Project Limitations 342

Hands-on 1.18: Implementation Approaches 343

Hands-on 1.19: Testing Your Knowledge of Milestones 343

Hands-on 1.20: Testing Your Knowledge of an Estimated Budget 344

Hands-on 1.21: Testing Your Knowledge of High-Level Project Risks 344

Hands-on 1.22: Testing Your Knowledge of Project Assumptions 345

Hands-on 1.23: Testing Your Knowledge of Project Constraints and Response Strategies 345

Hands-on 1.24: Testing Your Knowledge of Putting It All Together 345

Hands-on 1.25: Testing Your Knowledge of Phase 1 Professional Responsibility 348

Phase 2 Solutions 348

Hands-on 2.1: Testing Your Knowledge of Deliverables 348

Hands-on 2.2: Testing Your Knowledge of Product Acceptance Criteria 348

Hands-on 2.3: Testing Your Knowledge of Creating a List of Work 349

Hands-on 2.4: Testing Your Knowledge of Organizing Tasks into Logical Groupings 351

Hands-on 2.5: Testing Your Knowledge of Reviewing and Adjusting a WBS 353

Hands-on 2.6: Testing Your Knowledge of Cost Budgeting 355

Hands-on 2.7: Testing Your Knowledge of Network Logic 356

Hands-on 2.8: Testing Your Knowledge of Network Logic 356

Hands-on 2.9: Testing Your Knowledge of PERT 358

Hands-on 2.10: Testing Your Knowledge of Reducing a Project’s Duration 359

Hands-on 2.11: Testing Your Knowledge of Staffing Risks 360

Hands-on 2.12: Testing Your Knowledge of Communications 361

Hands-on 2.13: Testing Your Knowledge of Contract Types 362

Hands-on 2.14: Testing Your Knowledge of Contract Calculations 363

Hands-on 2.15: Testing Your Knowledge of Quality Planning 364

Hands-on 2.16: Testing Your Knowledge of Identifying and Qualifying Risk Events 365

Hands-on 2.17: Professional Responsibility in the Planning Phase 367

Phase 3 Solutions 367

Hands-on 3.1: Testing Your Knowledge of Acquiring Resources 367

Hands-on 3.2: Testing Your Knowledge of Expertise 368

Hands-on 3.3: Testing Your Knowledge of PMIS 368

Hands-on 3.4: Testing Your Knowledge of Expectations and Commitments 369

Hands-on 3.5: Testing Your Knowledge of Listening Habits 370

Hands-on 3.6: Testing Your Knowledge of Quality Assurance 371

Hands-on 3.7: Testing Your Knowledge of Expected Value and NPV 371

Hands-on 3.8: Testing Your Knowledge of Obtaining Sellers 372

Hands-on 3.9: Testing Your Knowledge of Selecting Sellers 372

Hands-on 3.10: Testing Your Knowledge of Awarding Contracts 373

Hands-on 3.11: Testing Your Knowledge of Developing Your Project Team 374

Hands-on 3.12: Testing Your Knowledge of Managing Your Project Team 375

Hands-on 3.13: Testing Your Knowledge of Motivational Theories 375

Hands-on 3.14: Testing Your Knowledge of Types of Power 376

Hands-on 3.15: Testing Your Knowledge of Managing Conflict 376

Hands-on 3.16: Testing Your Knowledge of Professional Responsibility in the Execution Phase 377

Phase 4 Solutions 378

Hands-on 4.1: Testing Your Knowledge of Scope Verification 378

Hands-on 4.2: Testing Your Knowledge of Controlling Project Scope 378

Hands-on 4.3: Testing Your Knowledge of Controlling the Project Schedule 378

Hands-on 4.4: Testing Your Knowledge of Earned Value 379

Hands-on 4.5: Testing Your Knowledge of Performance Reporting 381

Hands-on 4.6: Testing Your Knowledge of Integrated Change Control 382

Hands-on 4.7: Testing Your Knowledge of Quality Tools 383

Hands-on 4.8: Testing Your Knowledge of Problem Solving and Metrics 383

Hands-on 4.9: Testing Your Knowledge of Managing Risk Events 384

Hands-on 4.10: Testing Your Knowledge of Contract Changes 386

Hands-on 4.11: Testing Your Knowledge of Legal Contract Issues 386

Hands-on 4.12: Testing Your Knowledge of Communicating with Your Sponsor and Team 387

Hands-on 4.13: Testing Your Knowledge of Professional Responsibility in the Monitoring and Controlling Phase 387

Phase 5 Solutions 388

Hands-on 5.1: Testing Your Knowledge of Formalizing Project Acceptance 388

Hands-on 5.2: Testing Your Knowledge of Transferring Ownership of Deliverables 388

Hands-on 5.3: Testing Your Knowledge of Legal and Administrative Contract Closure 389

Hands-on 5.4: Testing Your Knowledge of Creating and Documenting the Project’s Final Report 389

Hands-on 5.5: Testing Your Knowledge of Lessons Learned 390

Hands-on 5.6: Testing Your Knowledge of Performance Reviews 391

Hands-on 5.7: Testing Your Knowledge of Professional Responsibility in the Closure Phase 392

Index 393