Forces of Change: New Strategies for the Evolving Health Care Marketplace

Editor’s Preface vii
David A. Shore, Harvard School of Public Health

Acknowledgments xiii

The Editor xv

The Contributors xvii

Part One: Can We Get Better? 1

1 Framing the Forces of Change 3
David A. Shore

2 The Market Dynamics of Health Care 21
Eric D. Kupferberg, Northeastern University, Harvard School of Public Health

3 Transformational Leadership: The Key to Success 35
Michael J. Dowling, North Shore–LIJ Health System, Harvard School of Public Health

Part Two: The Elements of Change 49

4 Employee Engagement and the Transformation of the Health Care Industry 51
Max Caldwell, Towers Watson

5 Patient Safety in the Era of Health Care Reform 67
Lucian Leape, Harvard School of Public Health

6 Health Care Reform and Technological Innovation 85
David Shoultz, Philips Electronics

7 Health Care IT: A Critical Enabler for Health Care Transformation 101
John P. Glaser, Siemens Healthcare

8 Health Care IT: A Reality Check 115
Ashish K. Jha, Harvard School of Public Health

9 A Systematic Solution: Integrated Health Care Management 129
Jeff Margolis, The TriZetto Group

Part Three: Reshaping the Organization 147

10 Stakeholder Interactions: Can We Transform Bad Behavior? 149
Eric D. Kupferberg

11 The Trust Prescription: How Health Care Organizations Can Win the Confidence and Compliance of Their Key Stakeholders 169
David A. Shore

12 A Winning Brand: Leveraging the Power of Intangible Assets 191
David A. Shore

13 Implementing Health Care Change through Projects 211
David A. Shore

Endnotes 229

Index 253