RESPECT: Delivering Results by Giving Employees What They Really Want
September 2011, Pfeiffer
Organizations that apply this research have more engaged employees, more satisfied customers, and better shareholder returns. It all boils down to seven key elements, summarized by the acronym RESPECT. These are the seven things that employees really want: Recognition, Exciting Work, Security, Pay, Education, Conditions and Truth.
This book taps the authors' "in the trenches" consulting experience and offers real solutions on each element of RESPECT. Written for all types of leaders—from supervisors to the c-suite—readers can pick and choose the proven solutions that are relevant to their own organizations.
By weaving stories and narrative, the authors make complex information easy to understand and fun to read. In addition, RESPECT meets the demands of the global economy, offering an international perspective with corresponding cultural nuances that are critical to helping leaders manage the needs of their workforces.
Chapter 1: What Employees Really Want.
Chapter 2: Why You Should Care.
Chapter 3: Recognition.
Chapter 4: Exciting Work.
Chapter 5. Security of Employment.
Chapter 6. Pay.
Chapter 7. Education and Career Growth.
Chapter 8. Conditions at Work.
Chapter 9. Truth.
Chapter 10: RESPECT: A Key to Your Future Success.
Appendix A. Identifying RESPECT Levels Worksheet.
Appendix B. About the WorkTrends Study.
Appendix C. Discovering the RESPECT Taxonomy: The Method.
About the Authors.
Brenda Kowske, Ph.D., is a manager and research consultant for the Kenexa High Performance Institute. Kowske is a highly respected researcher in the field of HR and, through her management of the WorkTrends study, investigates timely topics that inform talent management practices around the world. She has worked as a coach, trainer, and performance management consultant for Fortune 500 companies.