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Supervision in the Hospitality Industry, Study Guide, 7th Edition

ISBN: 978-1-118-15226-3
166 pages
January 2012, ©2012
Supervision in the Hospitality Industry, Study Guide, 7th Edition (1118152263) cover image
Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating.
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  • Supervision in the Hospitality Industry, Seventh Edition, has returned to its highly regarded original focus on supervision topics
  • A reduction in focus on the details of human resources to give students the practical knowledge they need to succeed.
  • This Seventh Edition also includes more industry examples and the addition of key word definitions throughout.
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  • Focuses on the different roles of employees from new leaders, newly promoted supervisor, or anyone planning a career in the hospitality field
  • Enhanced from previous issues with more industry examples and the addition of key word definitions
  • Offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; and social media recruiting
See More

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