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The Dynamics of Conflict: A Guide to Engagement and Intervention, 2nd Edition

ISBN: 978-1-118-17824-9

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384 pages

January 2012, Jossey-Bass

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Preface to the Second Edition: A Reflective

Approach to Conflict vii

PART ONE: CONFLICT 1

1 The Nature of Conflict 3

2 How People Approach Conflict 33

3 Power and Conflict 67

4 Culture and Conflict 92

PART TWO: ENGAGEMENT AND INTERVENTION 121

5 Resolving Conflict 123

6 Engaging Conflict 146

7 Communication 182

8 Negotiation 211

9 Working with Impasse 245

10 Mediation 269

11 Other Approaches to Conflict Intervention 301

12 Why We Intervene in Conflict 333

References 345

About the Author 353

Index 355