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Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done

Paul D. Epstein, Paul M. Coates, Lyle D. Wray, David Swain
ISBN: 978-1-118-19344-0
Paperback
272 pages
December 2005, Jossey-Bass
US $40.00 Add to Cart

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Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done (111819344X) cover image
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Paul D. Epstein is principal of Epstein and Fass Associates, a New York–based consulting firm. In 2003 he received the Harry Hatry Distinguished Performance Measurement Practice Award from the American Society for Public Administration for his lifetime achievements.

Paul M. Coates is director of the Office of State and Local Government Programs and associate professor of public policy and administration in the Department of Political Science at Iowa State University.

Lyle D. Wray is executive director of the Capitol Region Council of Governments based in Hartford, Connecticut. Wray served as executive director of the Citizens League from 1992 to 2003 and co-led, with Paul Epstein, the Sloan Foundation–funded research on citizen engagement and public performance measurement.

David Swain, a Florida-based consultant, managed the Jacksonville Community Council Inc.'s pioneering community quality of life indicators program from 1984 to 2002.