Student service professionals promoted to a supervisory role face the challenges of supervising career professionals, office staff, graduate students, or undergraduates. Stress and anxiety naturally accompany the demands of such a job, particularly in the academic world, an environment that can require sensitivity to multicultural issues, supervision by virtual means, and navigation of an occasionally difficult, opaque hierarchy.

The authors of this sourcebook blend research, personal essays, case studies, and their personal experiences to illuminate the needs and challenges of midlevel supervisors.

Topics include:

• Dynamics of supervision
• Reflections on building capacity as a supervisor
• Developing a philosophy of self-authorship
• Managing conflict from the middle
• Supervising graduate assistants
• Effective strategies for virtual supervision
• Supervising across cultures
• Case studies in middle management supervision

This is the 136th volume of the Jossey-Bass quarterly report series New Directions for Student Services. An indispensable resource for vice presidents of student affairs, deans of students, student counselors, and other student services professionals, New Directions for Student Services offers guidelines and programs for aiding students in their total development: emotional, social, physical, and intellectual.