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Mastering System Center 2012 Operations Manager

ISBN: 978-1-118-23842-4
672 pages
October 2012
Mastering System Center 2012 Operations Manager (1118238427) cover image
An essential guide on the latest version of Microsoft's server management tool

Microsoft's powerful Mastering System Center 2012 Operations Manager introduces many exciting new and enhanced feature sets that allow for large-scale management of mission-critical servers. This comprehensive guide provides invaluable coverage to help organizations monitor their environments across computers, network, and storage infrastructures while maintaining efficient and effective service levels across their applications.

  • Provides intermediate and advanced coverage of all aspects of Systems Center 2012 Operations Manager, including designing, planning, deploying, managing, maintaining, and scripting Operations Manager
  • Offers a hands-on approach by providing many real-world scenarios to show you how to use the tool in various contexts
  • Anchors conceptual explanations in practical application

Mastering System Center 2012 Operations Manager clearly shows you how this powerful server management tool can best be used to serve your organization's needs.

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Introduction  xxiii

Part 1 • Implementation and Administration      1

Chapter 1 • Overview of Operations Management   3

Understanding IT Service Management     3

Exploring ITIL        4

Exploring the MOF        6

Exploring the Dynamic System Initiative     11

Tying It All Together        12

Defining Operations Management       19

Systems Management       20

Operations Management       20

The Bottom Line        21

Chapter 2 • Installing Operations Manager 2012   25

Planning the Operations Manager Environment     25

Infrastructure Planning and Design Guides     26

Sizing Helper Tool        27

Operations Manager Building Blocks     28

Management Group        29

Management Server        29

Resource Pools       31

Operations Manager Agent      31

Gateway Server        32

Operations Console        34

Web Console Server        34

Reporting Server       35

Operational Database       36

Operations Manager Data Warehouse      36

Management Packs       36

Audit Collection Services       37

ACS Collector        38

ACS Forwarder        39

ACS Database        39

AEM File Share        39

Installing  40

Prerequisite Checker        40

Environmental Prerequisites       41

Hardware Prerequisites       42

Software Prerequisites        42

Firewall Prerequisites       51

Required Service Accounts       53

Required Groups       55

Installation Example Network       56

Introducing the Example Network      56

Installing the First Management Server      57

Installing the Operations Manager Console     63

Installing Operations Manager Reporting     65

Installing the Operations Manager Web Console     71

Installing the Second Management Server    74

Installing a Gateway Server       76

Installing ACS        84

Upgrading to System Center Operations Manager 2012    92

Upgrade Prerequisites        92

Deciding the Upgrade Path      93

Upgrade Path Checklists       93

The Upgrade Wizard        94

Notes from the Field—Upgrade or Migrate?     95

Additional Upgrade Resources      97

Active Directory Integration       98

Bottom Line 99

Chapter 3 • Management Group Settings     101

Configuring Management Group

Global Settings       101

Alerts 103

Database Grooming        105

Privacy Settings       106

Reporting Settings        111

Web Addresses        111

Configuring Global Server Settings      112

Heartbeat         112

Security 113

Exploring Global Agent Settings       114

Understanding Individual Server Options      115

Agent Management        115

Heartbeat         120

Security 121

Proxy Settings        121

The Bottom Line       122

Chapter 4 • Installing and Configuring Agents   125

Prerequisites         125

Installing the Agent from the Console      126

Installing Manually        135

Installing from the Media       136

Other Manual Installation Methods      138

Patching Manually Installed Agents     140

Adjusting Individual Agent Settings     141

Properties         142

Open  144

Change Primary Management Server     144

Repair  144

Uninstall        145

Delete  145

Deploying the Agent to a Unix/Linux Computer    146

Manual Agent Install on Unix/Linux      149

Deploying an Agent to an Untrusted Client     149

The Local Server Certifi cate Request and Import Process    152

A Closer Look at the Agent Files and Queues    156

What Happens if the Agent Stops Communicating with the Management Group?      156

The Bottom Line       157

Chapter 5 • Managing Management Packs     159

Understanding Monitoring Capabilities      160

Identifying Management Pack Requirements    160

Current Management Packs Available      161

Requirements for Management Pack Monitoring     162

Exploring Management Packs       164

Discovery         164

Groups  166

Monitors         172

Using Rules         196

Management Pack Templates       203

Overrides         207

Removing Management Packs       209

The Bottom Line       209

Chapter 6 • Understanding Management Packs    211

What Does Operations Manager Monitor?      211

What Is a Management Pack?      213

Implementing a Management Pack     215

Tuning a Management Pack       220

Advanced Authoring Topics      225

Classes, Inheritance, and Relationships      225

Discoveries        226

The Bottom Line       228

Chapter 7 • Working with Consoles    229

The Consoles         229

The Operations Console       230

The Web Console        230

Operations Manager Shell      231

Application Advisor        231

Application Diagnostics      231

SharePoint Web Part       231

Console Overview        231

Workspaces         232

Views 233

Customizing the Console       250

Limiting the Data in the Details Pane      250

Creating Views As an Operator      256

Tasks  257

Maintenance Mode        266

Operators         269

Notifications         275

Configuring Notification Channels      275

Configuring Notification Subscribers      280

Configuring Notification Subscriptions      282

The Bottom Line       285

Chapter 8 • Network Monitoring     287

Exploring Operations Manager Network Monitoring   287

Multivendor Support        288

Multidevice Support       289

Multiprotocol Support       289

Resource Pools       289

Dashboards and Reports       290

Understanding Network Device Discovery     291

Discovery Rules       291

RunAs Accounts        292

RunAs Profiles       292

Discovery Phases        293

Configuring Network Device Discovery      294

Network Device Descriptions      301

What Exactly Gets Discovered?      301

Viewing a Certified Network Device     301

Managing Network Monitoring       302

Reporting on Your Network Devices     304

Running Tasks       306

Using Network Monitoring Groups     310

Server Interface Discovery (Interface Stitching)     311

Network Monitoring Dashboards       313

Network Vicinity Dashboard Limitations     316

Troubleshooting Network Monitoring      316

Network Device Discovery Problems      316

Device Components Not Discovered     319

Bottom Line        320

Chapter 9 • Application Performance Monitoring   323

APM Overview        323

APM Features        324

Server-Side Monitoring       325

Client-Side Monitoring      325

.NET Application Performance Monitoring Template    325

APM Architecture        327

Databases         327

Management Servers        329

Agent 329

Consoles         330

Enabling Server-Side Monitoring       331

SampleNET Applications       332

Prerequisites        333

Server-Side Configuration      336

Enabling Client-Side Monitoring      344

Prerequisites        344

Compatibility Check        345

Client-Side Configuration       346

Client-Side vs. Web Application Monitoring     353

Working with the Consoles       354

Using the Operations Manager Console      354

Using the Application Diagnostics Console     359

Launching the Application Diagnostics Console     360

Exploring Application Diagnostics      361

Using the Application Advisor Console      373

Application Advisor Dependencies      373

Launching the Application Advisor Console    374

Running APM Reports       375

Report Tools        378

Security in APM       378

APM Role-Based Access       378

What About Sensitive Data inNET Monitoring?     379

APM Dashboards        381

Introduction to Java-Based Application Monitoring     384

Prerequisites        384

What Level of Monitoring Can We Expect?     385

Java Is All About the Beans       386

JEE Monitoring Online Resources      387

Troubleshooting APM       387

Troubleshooting Application Discoveries    387

Generating On-Demand Errors      389

Troubleshooting Client-Side Monitoring     393

Troubleshooting Application Diagnostics     394

Troubleshooting Application Advisor     394

Leveraging the Operations Manager Management Pack   394

Too Many APM Alerts       397

APM Technical Resources       397

Bottom Line        399

Chapter 10 • Working with Complex Configurations   401

Multiple Management Groups      401

Preproduction Requirements       401

Capacity Requirements       402

Security Requirements      402

Connected Management Groups      403

Working with Multihomed Agents      407

Multihoming Overview      407

Multihoming Considerations       408

Configuring Multihomed Agents      410

Working with Third-Party Management Solutions     415

Connection vs. Integration       415

Integrating with Orchestrator      416

The Bottom Line       422

Part 2 • Maintenance and Troubleshooting      425

Chapter 11 • Optimizing Your Environment  427

Optimizing Management Packs       427

Identifying Useful Settings       429

Customizing Management Packs     431

Optimizing Rules       433

Modifying Existing Rules       435

Creating New Rules        441

Self-Tuning Thresholds       445

Optimized Performance Counters     455

The Bottom Line       456

Chapter 12 • Backup, Restore, and Disaster Recovery  459

Operations Manager Architecture      459

Pools  460

Management Server        460

Databases         460

Reporting Server       461

Audit Collection Services       462

Gateway Server        462

Common Backup and Restore Scenarios      462

Databases         462

OperationsManager Database       464

OperationsManagerDW Database      465

OperationsManagerAC Database     465

Management Server        466

Reporting Server       467

Gateway Server        468

ACS Collector       468

Basics   468

The Backups        469

Advanced 485

Disaster Recovery        486

Technologies behind HA      486

Using Operations Manager 2012 to Monitor Your Disaster Recovery Site  487

Replicating Operations Manager Data to Your Disaster Recovery Site  488

The Bottom Line       488

Chapter 13 • Troubleshooting     491

System Center 2012 Operations Manager Troubleshooting Tools        491

Microsoft Tools        492

Community Tools        503

Other Essential Tools        505

Installation Troubleshooting       505

Upgrading from Operations Manager 2007 R2     505

Service Principal Name Not Registered      508

Troubleshooting Agents        511

Agent Warnings and Errors in Event Viewer    511

Agent Communication Issues      511

Manually Deployed Agents Missing      517

Operations Manager Won’t Remove an Agent Entry in the Pending Management Folder       518

Troubleshooting Management Packs      518

Management Pack Warnings and Errors in Event Viewer   519

Management Pack Guides       519

Management Pack Discoveries       520

Performance Troubleshooting       521

Agent Performance Problems       522

Slow Console Performance       524

Optimizing Performance      526

Troubleshooting Security Issues       528

Overcoming Issues with the W32Time Service     528

Understanding Why the Discovery Wizard Never Completes   528

Security Failure Audits, Warnings, and Errors in Event Viewer   529

Troubleshooting Reports       530

Blank Reports        530

Online Resources for Troubleshooting     531

Useful Websites        531

Social Networking        532

The Bottom Line       532

Chapter 14 • Scripting Operations Manager 2012   535

Introducing PowerShell       536

Useful PowerShell Cmdlets      539

PowerShell and Operations Manager      549

Operations Manager Cmdlets       550

Windows Computer Cmdlets       551

Management Pack Cmdlets      555

Rule Cmdlets        560

Task Cmdlets        564

Action Cmdlets        566

Notification Cmdlets        567

Alert Cmdlets        570

Miscellaneous Cmdlets       572

Management Server Cmdlets       576

Maintenance Window Cmdlets      582

Monitoring Cmdlets        584

Cross-Platform Cmdlets      593

The Bottom Line       597

Appendix A • The Bottom Line    599

Chapter 1: Overview of Operations Management     599

Chapter 2: Installing Operations Manager 2012     601

Chapter 3: Management Group Settings      603

Chapter 4: Installing and Configuring Agents     604

Chapter 5: Managing Management Packs      605

Chapter 6: Understanding Management Packs    606

Chapter 7: Working with Consoles      607

Chapter 8: Network Monitoriing      610

Chapter 9: Application Performance Monitoring     612

Chapter 10: Working with Complex Configurations     614

Chapter 11: Optimizing Your Environment     616

Chapter 12: Backup, Restore, and Disaster Recovery    617

Chapter 13: Troubleshooting       619

Chapter 14: Scripting Operations Manager 2012    621

Index    623

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Bob Cornelissen, MVP, is a Managing Consultant for BICTT in the Netherlands, specializing in Operations Manager and other System Center products. Kevin Greene is a Subject Matter Expert with Ergo in Ireland and specializes in System Center and private cloud technologies. Ivan Hadzhiyski is a freelance consultant/trainer specializing in the System Center family of products, with a focus on SCOM and SCCM. Paul Keely has been in IT for over 14 years, is an Operations Manager MVP, and designs and builds high-end monitoring solutions for Infront Consulting. Sam Allen is a Premier Field Engineer with Microsoft and has been specializing in Operations Manager for the last six years. Telmo Sampaio is the Chief Geek at MCTrainer.NET, specializing in System Center, SQL, SharePoint, and .NET.

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