Make Difficult People Disappear: How to Deal with Stressful Behavior and Eliminate ConflictISBN: 978-1-118-27380-7
Hardcover
196 pages
May 2012
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Acknowledgments iv
Introduction vii
Author’s Note on Sources xi
1 BRIBES . . . in the Form of Sprinkles? 1
2 SHIFTS . . . in Your Expectations 19
3 LABELS . . . That Actually Make Sense 43
4 MAPS . . . Showing Where Others Can Go before Being Told 65
5 PRAISE . . . without Pom-Poms Unless That’s What They Need 89
6 CLUES . . . That You Can Finally Hear 113
7 HOPE . . . in What Others Intend Despite What They Do 135
8 WHEELS . . . of Motion Not Attached to a Bus 147
9 HABITS . . . That Help You Be You and Let Them Be Them 169
Conclusion 187
Appendix: CORE Snapshot™ 193
About the Author 195
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Make Difficult People Disappear: How to Deal with Stressful Behavior and Eliminate Conflict (US $21.95)
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