The Human Resources Software Handbook: Evaluating Technology Solutions for Your Organization
January 2012, Pfeiffer
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PART ONE: Getting Started.
1. A Few Key Questions.
Do I Even Need HR Technology?
Where Do I Start?
Do I Have to Go Through a "Process" Here?
How Much Is the Process Going to Cost?
How Do I Deal with Vendors?
How Long Is All This Going to Take?
"But I Don't Know Anything About Technology".
What Should I Do First?
2. Knowing the Trends.
Social and Economic Trends.
Outsourcing the HR Function.
HR as a "Strategic Partner".
From Human Resources to Human Capital Management.
HR Becoming More Technically Savvy.
The Internet Becoming an Everyday Tool.
3. Previewing HR Software.
Checking Out Features of Low-End Products.
Seeing What Mid-Market Products Offer.
What to Expect from a Specialty Product.
Looking Over Standard Data Fields.
4. Working with Consultants.
A Few Cautions About Consultants.
General Reasons for Turning to Consultants.
When to Turn to a Consultant.
Finding a Consultant.
PART TWO: Collecting Your Facts.
5 Do You Need a Needs Assessment?
Systematically Defining Needs.
6. The RFP: RIP?
What to Put into an RFP.
Ten Common Errors in RFPs.
Ten Useful Guidelines for an RFP.
The Argument for a Short RFP.
Why You May Not Need an RFP.
7. Scripting the Demo.
Why to Script the Demo.
What to Cover.
Checking Out a Vendor?s Script.
Checking Out a Generic Sample Script.
8. "Word on the Street": References.
Finding a List of References.
The Kind of References to Look For.
The Kinds of Questions to Ask.
A Few Cautions About Talking with Users.
PART THREE: Moving Toward Implementation.
9. Preparing and Using a Selection Matrix.
The Matrix and How to Create It.
How It?s Used, and By Whom.
Pitfalls of the Selection Matrix.
Sample Selection Matrixes.
10. Negotiating the Agreement.
Why to Have a Contract.
Whom to Include in Negotiations.
Key Negotiating Points.
Getting Down to It: Negotiating Price.
What Else to Include.
A Few Gotchas.
11. Selling to Management.
Don't Just Report; Sell.
Emphasize Benefits, Benefits, Benefits.
Present the Results of Your Research.
Lightly Make the Case for ROI.
12. Planning Implementation.
Setting Up a Project Team.
Setting the Schedule.
Preparing Your Computer Systems.
Training HR and Users.
Aligning Your Business Processes.
Testing the System.
Rolling It Out.
Checking Out a Sample Implementation Plan.
PART FOUR: Looking Over the Low-End Market.
13. Selecting a Small HRIS Package.
Web or Windows.
Rent or Purchase.
Client/Server, PC/LAN, or Standalone.
Ease of Use.
Compatibility with Payroll.
14. The Big Three in Low-End Software.
15. Other Low-End Players.
HRIS from Payroll Vendors.
Smaller Versions from Mid-Market HRIS Providers.
Web-Based "Rental" Solutions.
"Isn?t That Number Missing a Zero?".
PART FIVE: Reviewing the Rest of the Market.
16. Mid-Market Main Players.
Genesys Enterprise Series.
Other Mid-Market Providers.
17. Exploring Specialty Software.
Time and Attendance.
Other Specialized HR Needs.
18. The E-Recruiting Revolution.
Applicant Tracking and Automated Recruiting.
Rise of E-Recruiting.
19. The Exclusive High End.
Trends at the Top.
The Big Three.
A Cautious Perspective.
20. Closing Thoughts.
Streamlined Selection Process.
Appendix: Software Products Profiled in the Book.
About the Author.
How to Use the CD-ROM.