The CIO Playbook: Strategies and Best Practices for IT Leaders to Deliver Value

Preface xi

Acknowledgments xv

Chapter 1: Step 1: Partner 1

Partnership versus Alignment 2

Build Business Partnerships 2

Develop an IT Strategic Plan 9

Different Approaches to Strategic Planning 20

Cloud Computing Is Changing the Role of IT 24

Chapter 2: Step 2: Organize 31

Brand Your Department 32

Define an IT Organizational Model 33

Define a Project Methodology 35

Manage the Software Selection Process 37

Maintain a Portfolio of Products and Services 41

PPM Software 44

Understand Your Capacity 44

Create IT Policies 45

Manage the Technology Partners 46

Benchmark IT 50

Chapter 3: Step 3: Innovate 55

Turn Ideas into Action 56

Create a Governance Framework 56

Demonstrate the Possibilities 63

Think Big 65

Develop Business Cases 68

Package Innovation 70

Go Green 74

Chapter 4: Step 4: Deliver 77

Why System Implementations Fail 78

Develop a High-Performance Team 79

Develop a Team-Building Program 80

Discover Organizational Readiness 86

Develop and Implement 94

Get Insanely Motivated 96

Just Say No 97

Manage Transitions 98

Measure Benefits 99

Communicate IT Value 103

Create a Communication Program 104

Go Global with Infrastructure 120

Choose the Right Number of Instances 121

Chapter 5: Step 5: Support 125

Create Service Level Agreements 126

Determine an Approach to IT Charge-Backs 135

Manage Operational Performance 136

Develop a Super User Program 137

Encourage Feedback 142

Standardize Communications 147

Build a Shared Service Center 149

Chapter 6: Step 6: Protect 153

Define Risk Management Goals 154

Be Transparent with Risk Management 155

Safeguard Cloud Computing 156

Safeguard Mobility 159

Safeguard Social Media 162

Chapter 7: Step 7: Grow 165

Standardize Job Descriptions 166

Develop a Role-Based Training Program 169

Rotate Your Staff 174

Retain Critical Skills 180

Cultivate High Potential 184

Recruit the Best 189

Foster Teamwork through Community Service 193

Recognize and Reward Employees 194

Build Your Personal Brand 196

Prepare Yourself for the New Workforce 196

Conclusion: 199

Touchdown Passes 199

Use Governance to Avoid Chaos 200

Show People How They Fit In 200

Just Say No 200

Don’t Be Afraid to Take Risks 201

Manage Operational Performance 201

Use Meetings to Drive Deliverables 201

Build Awesome Teams 202

Bibliography 205

About the Author 211

About the Website 213

Index 215