Negotiating at Work: Turn Small Wins into Big Gains
January 2015, Jossey-Bass
Understand the context of negotiations to achieve better results
Negotiation has always been at the heart of solving problems at work. Yet today, when people in organizations are asked to do more with less, be responsive 24/7, and manage in rapidly changing environments, negotiation is more essential than ever. What has been missed in much of the literature of the past 30 years is that negotiations in organizations always take place within a context—of organizational culture, of prior negotiations, of power relationships—that dictates which issues are negotiable and by whom. When we negotiate for new opportunities or increased flexibility, we never do it in a vacuum. We challenge the status quo and we build out the path for others to negotiate those issues after us. In this way, negotiating for ourselves at work can create small wins that can grow into something bigger, for ourselves and our organizations. Seen in this way, negotiation becomes a tool for addressing ineffective practices and outdated assumptions, and for creating change.
Negotiating at Work offers practical advice for managing your own workplace negotiations: how to get opportunities, promotions, flexibility, buy-in, support, and credit for your work. It does so within the context of organizational dynamics, recognizing that to negotiate with someone who has more power adds a level of complexity. The is true when we negotiate with our superiors, and also true for individuals currently under represented in senior leadership roles, whose managers may not recognize certain issues as barriers or obstacles.
Negotiating at Work is rooted in real-life cases of professionals from a wide range of industries and organizations, both national and international.
- Strategies to get the other person to the table and engage in creative problem solving, even when they are reluctant to do so
- Tips on how to recognize opportunities to negotiate, bolster your confidence prior to the negotiation, turn 'asks' into a negotiation, and advance negotiations that get "stuck"
- A rich examination of research on negotiation, conflict management, and gender
By using these strategies, you can negotiate successfully for your job and your career; in a larger field, you can also alter organizational practices and policies that impact others.
Introduction: Negotiating in the Shadow of Organizations xix
About the Authors xxxix
PART ONE PREPARING FOR n-NEGOTIATIONS 1
1 You Can’t Get What You Want If You Don’t Know What You Want 3
2 Recognizing Opportunities and Positioning to Negotiate 27
3 Anchoring, Mindfulness, and Preparing for Problem Solving 49
4 Getting Negotiations off the Ground 75
PART TWO PUTTING n-NEGOTIATIONS INTO PRACTICE 99
5 Building Rapport and Shifting Gears: The Power of a Good Opening 101
6 Power at Play in Negotiations: Moves and Turns 119
7 Managing the Negotiation Process: Fostering Problem Solving 143
CODA NOTES ON CHANGE 167
8 From Small Wins to Bigger Gains 169
DEBORAH M. KOLB, PHD, is a foremost expert in the fields of negotiation, leadership, and gender issues, sought-after speaker, and highly regarded author. Dr. Kolb is the Deloitte Ellen Gabriel Professor for Women in Leadership (Emerita) and founder of the Center for Gender in Organizations at Simmons College. She was former executive director and is currently co-director of the negotiations in the Workplace Project at the Program on Negotiation at Harvard Law School, and is strategic advisor and mentor to many of today's most successful executive women.
For more visit DeborahMKolb.com
JESSICA L. PORTER has advised organizations worldwide, including many in the Fortune 500, on gender and leadership. As a researcher, Porter has led influential investigations into effective work habits and creating change.
For more visit JessicaLPorter.com