Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively, 2nd Edition
December 2012, Jossey-Bass
"An amazingly comprehensive collection of designs, options,
examples, and techniques on how to move from conflict avoidance to
—Jim Kouzes, coauthor, The Leadership Challenge
Praise for Craig E. Runde and Tim A. Flanagan's Books
Building Conflict Competent Teams
"A comprehensive, thoroughly researched guide to the crucial and
inevitable role conflict plays on a team."
—Patrick Lencioni, author, The Five Dysfunctions of a Team
"Conflict happens on the best of teams. Building Conflict
Competent Teams shows team leaders as well as team members how
to constructively tackle the challenges that come when people
disagree. This book is a must-read for anyone who wants to lead, or
belong to, a high-performing team."
—Ken Blanchard, coauthor, The One Minute Manager and The One Minute Entrepreneur™
"Runde and Flanagan have put together a clear, well-written
guide to the nature and sources of conflict that arise in teams
and, more important, how to maximize the chances that conflict
turns out to be the good thing that teams thrive on instead of the
bad thing that destroys team performance."
—Douglas Smith, author, The Wisdom of Teams
Developing Your Conflict Competence
"A must-have guidebook for the new age of global business. This
book shows every leader how to turn feelings of fear into feelings
of safety, suspicion into trust, and competitiveness into
—Jim Kouzes, coauthor of the bestselling book The Leadership Challenge
"Craig Runde and Tim Flanagan use their vast experience to give
us Developing Your Conflict Competence. Move beyond negative
workplace conflict to positive and constructive outcomes with the
simple tools and suggestions in this must-read field guide!"
—Marshall Goldsmith, bestselling author of What Got You Here Won't Get You There, Succession: Are You Ready, and MOJO
1. The What and Why of Confl ict Competent Leaders 1
2. Understanding the Dynamics of Confl ict and Your Responses to It 25
3. Cool Down: Managing Your Emotions 67
4. Slow Down and Refl ect: Taking Time to Consider What Is Happening 83
5. Preventing Destructive Responses to Confl ict 97
6. Fostering Constructive Responses to Confl ict 155
7. Developing and Leading Confl ict Competent Teams 223
8. Creating Confl ict Competent Organizations 251
The Authors 285
About the Center for Creative Leadership 297
Craig E. Runde is director of the Center for Conflict Dynamics at Eckerd College, St. Petersburg, Florida.
Tim A. Flanagan is co-owner of Custom Leadership Solutions, St.
Petersburg, Florida, and senior fellow at the Center for Conflict Dynamics.
They are the coauthors of the first edition of Becoming a Conflict Competent Leader, Building Conflict Competent Teams, and Developing Your Conflict Competence.