Communication Skills For Dummies, UK Edition
Great communication skills can make all the difference in your personal and professional life, and expert author Elizabeth Kuhnke shares with you her top tips for successful communication in any situation.
Packed with advice on active listening, building rapport with people, verbal and non-verbal communication, communicating using modern technology, and lots more, Communication Skills For Dummies is a comprehensive communication resource no professional should be without!
- Get ahead in the workplace
- Use effective communication skills to secure that new job offer
- Convince friends and family to support you on a new venture
Utilising a core of simple skills, Communication Skills For Dummies will help you shine—in no time!
Part I: Honing Your Communication Skills 7
Chapter 1: Grasping the Finer Points of Great Communication 9
Chapter 2: Knowing What You Want to Achieve 27
Chapter 3: Valuing Different Communication Styles 43
Part II: Being Receptive to Others 55
Chapter 4: Listening Actively for Total Understanding 57
Chapter 5: Establishing Rapport for Effective Communication 71
Part III: Putting Your Mind and Body into Your Message 89
Chapter 6: Choosing the Right Attitude 91
Chapter 7: Speaking with Clarity 109
Chapter 8: Conveying Messages through Movements 127
Part IV: Managing Communication Challenges 143
Chapter 9: Getting Yourself Out of Sticky Situations 145
Chapter 10: Negotiating with Finesse 159
Chapter 11: Communicating Across Cultures 171
Part V: Communicating Across Distances 185
Chapter 12: Communicating Successfully through Technology 187
Chapter 13: Communicating over the Phone 203
Chapter 14: Putting Pen to Paper for Positive Effect 213
Part VI: The Part of Tens 225
Chapter 15: Ten Top Tips for Speaking Face to Face 227
Chapter 16: Ten Essential Tips for Effective Communication 235
Elizabeth Kuhnke is a Positive Impact Coach and the Managing Director and founder of Kuhnke Communication, a company that tailors communication coaching programmes and workshops to individuals and teams across the UK, Europe and the Far East. Elizabeth is the author of Body Language For Dummies and Persuasion & Influence For Dummies.