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The Complete Social Media Community Manager's Guide: Essential Tools and Tactics for Business Success

ISBN: 978-1-118-46685-8
336 pages
January 2013
The Complete Social Media Community Manager


A unique approach to today's hottest new job in social media

Today's social community managers use social media platforms and act as brand evangelists and community advocates. From creating viral content to crisis communication to leveraging community content, social managers manage online social communities and deal with what comes. Luckily, The Complete Social Media Community Manager's Guide: Essential Tools and Tactics for Business Success is the perfect resource for how to do this increasingly high-profile and crucial job. The book features proven tactics and techniques for effective management and includes more than 40 field-tested tools and templates.

If you're a social community manager, learn how to grow a community and achieve the results you need. Topics include a detailed guide to today's social media platforms, how to organize and successfully share content, using metrics and reporting, and more.

  • Helps social media community managers develop, cultivate, and convert their social media communities
  • Does a deep dive into today's crucial social media platforms
  • Provides a complete toolkit of over 40 field-tested tools and templates on everything from how to craft a plan to developing an editorial calendar, tracking results, and more
  • Explains how you can organize and successfully share content among your target community and how to leverage that content to further amplify your message

The Complete Social Media Community Manager's Guide: Essential Tools and Tactics for Business Success is a must-have resource for one of the hottest new careers in today's social world.

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Table of Contents

Introduction xxi

Chapter 1 The Social Media Community Manager's Role 1

Chapter 2 Timeless Tenets of Non-Gratuitous Social Behavior 35

Chapter 3 Hit the Ground Running! 77

Chapter 4 Content, Reputation, and Hardcore Listening Hacks 141

Chapter 5 Finding Themed Conversations: The Superior CM's Edge 175

Chapter 6 Dominate with Paid Organic Amplifi cation 207

Chapter 7 Community Crisis Management 231

Chapter 8 Measuring Success! State-of-the-Art Social Metrics 255

Appendix A Social Media Community Manager Job Description 281

Appendix B The Big List of Community Management Tools and Analytics 289

Appendix C 72 Must-Follow Online Marketing Geniuses 297

Index 301

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Author Information

Marty Weintraub is CEO of aimClear®, an Inc. 500-honored search and social marketing agency whose community management training credits include Intel, Siemens, Tektronix, United Health Group, and others. Marty is also the author of Killer Facebook Ads and regularly speaks at SES, SMX, Pubcon, and other conferences. Lauren Litwinka is an Online Marketing Account Manager and Publications Manager at aimClear, with expertise in community management, online journalism, holistic social befriending, and content syndication. She writes a monthly column for Search Engine Land, and both authors contribute to the aimClear blog, which was named one of Technorati's Top 10 Small Business Blogs and one of PRWeb's 25 Essential PR Bloggers You Should Be Reading.

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Download TitleSizeDownload
Analytics Tools 855.53 KB Click to Download
Community Manager Checklist 862.51 KB Click to Download
Doomsday Keywords 854.96 KB Click to Download
Evaluating Buzz Detection (Listening) Tools 860.38 KB Click to Download
Facebook Insights-Recommended Reports 1.34 MB Click to Download
Free Social Analytics Tools 856.96 KB Click to Download
Galactic Guide to Social Media 1.05 MB Click to Download
International, Multilingual, and Translation Hacks 5.75 MB Click to Download
Outlook Dashboard Building 3.49 MB Click to Download
Psychographic Targeting Questionaire 856.62 KB Click to Download
Raven-Build-Reports 3.79 MB Click to Download
Raven-Social-Stream 422.88 KB Click to Download
Sample Marketing Plan 876.00 KB Click to Download
Sample Publication Calendar 77.35 KB Click to Download
Social Marketing Plan Intake 860.13 KB Click to Download
Social Marketing Sample Answers 863.83 KB Click to Download
Social Media Directories and Managers 858.05 KB Click to Download
Sourcing Feeds 1.40 MB Click to Download
Sample CM Budget-Request Template 861.18 KB Click to Download
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