Wiley
Wiley.com
Print this page Share

Corporate Performance Management Best Practices: A Case Study Approach to Accelerating CPM Results

ISBN: 978-1-118-47858-5
336 pages
January 2013
Corporate Performance Management Best Practices: A Case Study Approach to Accelerating CPM Results (1118478584) cover image
Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies

Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Corporate Performance Management Best Practices will help your organization benchmark itself against the best.

  • Written by the winner of three globally accepted performance management awards
  • Focuses on a single case study chronicling a health care system's corporate performance management journey
  • Explores how the use of corporate performance management methods has created significant and broad based improvements in patient satisfaction scores, medical outcomes, people development, and corporate shared services and clinical processes

Revealing practical techniques that can be adopted at all levels of an organization, from facilities manager to HR manager to CFO to CEO, Corporate Performance Management Best Practices provides a proven implementation model that accelerates breakthrough results.

See More

Preface xi

Acknowledgments xv

Chapter 1 Introduction 1

Corporate Performance Management Best Practices 4

Executive Views on CPM 7

MidMichigan Awards, Honors, and Results 9

My Promise 13

Chapter 2 Corporate Performance Management Core Best Practices 15

Principle 1: Establish and Deploy a CPM Office and Officer 16

Principle 2: Refresh and Communicate Strategy 17

Principle 3: Cascade and Manage Strategy 19

Principle 4: Improve Performance 20

Principle 5: Manage and Leverage Knowledge 22

CPM Maturity Model and Best Practice Pentagon Scoring Diagnostic 25

Note 26

Chapter 3 Corporate Performance Management at MidMichigan Health 27

Strategic Context and CPM Approach 27

MidMichigan Health CPM Program Overview and Journey 30

Principle 4: Improve Performance, 10-Step Business Improvement Approach 31

Principle 4: Improve Performance, 10-Step Business Improvement Case Study 35

Summary 47

Notes 48

Chapter 4 Principle 4: Improve Performance—The MidMichigan Health System Journey 49

CPM Maturity Levels for Principle 4: Improve Performance 50

Summary 76

Note 77

Chapter 5 Improve Performance Best Practices 79

Core Best Practices 80

35 New Best Practices 80

Summary 92

Notes 92

Chapter 6 Shared Services: 10-Step Team Best Practice Cases 93

Finance: Accounts Payable and Disbursements 10-Step

Team Case Study, Smart Spending 94

Finance: Financial and Management Reporting 10-Step

Team Case Study, Streamline Information 113

Human Resources: New Employee Requisition 10-Step

Team Case Study, Simplify Hiring 129

Supply Chain Management: New Product Requisition 10-Step

Team Case Study, Manage Innovation 146

Note 167

Chapter 7 Support Units: 10-Step Team Best Practice Cases 169

Laboratory Services 10‐Step Team Case Study, Optimize the System 170

Pharmacy Services 10‐Step Team Case Study, Smarter Formularies 190

Notes 206

Chapter 8 Core and Specialty Businesses: 10-Step Best Practice Cases 207

Emergency Department 10‐Step Team Case Study, Improve Throughput, Customer Scores, and Revenue 208

Care Coordination 10‐Step Team Case Study, Improve Medical Outcomes 221

Orthopedics Department 10‐Step Team Case Study, Grow the Business 240

Women’s Health Services 10‐Step Team Case Study, Grow the Business 258

Note 277

Chapter 9 Improve Performance Self-Scoring Diagnostic and Roadmap 279

Maturity Model Criteria 280

Five Key Principles of CPM Best Practice Blueprint 281

CPM 10-Step Improve Performance 35 Best Practices Blueprint 284

Summary 286

About the Author 287

Index 289

See More

BOB PALADINO, founder of Bob Paladino & Associates, LLC (www.paladinoassociates.com) is a former executive and longtime thought leader and implementation practitioner in the Corporate Performance Management (CPM) field. His firm advises boards of directors, executives, and governments and offers a full suite of CPM services for rapidly implementing and integrating proven best practices to drive breakthrough results. He contributes to leading research projects at several institutes and has established dozens of CPM offices and core processes for leading companies. He is a highly sought after speaker for industry and trade events, and executive roundtables with experience in over 60 cities globally. He donates royalties from all books to the United Flight 93 Tower of Voices national memorial, as well as to Salute America's Heroes, an organization dedicated to providing aid to wounded and disabled military veterans and their families.

See More
Back to Top