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Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done

ISBN: 978-1-118-49296-3
224 pages
February 2013
Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done (111849296X) cover image

Description

Turn constant complainers into productive contributors

Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately.

  • Shows how to identify complainers and time drainers
  • Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies
  • Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations

Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence.

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Table of Contents

Work Drama 101 1

Introduction: How to Use This Book with No Complaints 11

1 Whiners 25

2 Complicators 39

3 Prima Donnas 55

4 Controllers 71

5 Toxics 85

6 What to Do If You’re the Complainer 103

7 Energy Drains 131

8 How to Negotiate Work Drama 151

9 Go Ahead, Complain 171

Resources 185

Complain-a-Gram to Complainer 186

Complain-a-Gram to Company Leader 187

Complainer Type Road Signs and Slogans 188

Conversation Strategies per Complainer Type 189

Related Communication Styles 190

Negotiating Work Drama Checklists 194

Notes 197

References 201

Acknowledgments 205

About the Author 209

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Author Information

LINDA SWINDLING is a workplace communication expert. She began negotiating work drama first as a successful attorney and mediator and later as a keynote speaker, executive coach, and strategic consultant. A Certified Speaking Professional (CSP) and president of Journey On, she is the author of the popular Passports to Success series, which offers thirteen titles on workplace and communication issues. Visit her at www.StopComplainers.com.

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Press Release

February 26, 2013
Stop Complainers and Negotiate Work Drama

Constant Complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complaining to one of contributing, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama.

In Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done (Wiley; February 2013; Paperback & eBook; $18; ISBN: 978-1-118-49296-3) workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to stop their griping and get back to work.

Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. The book:

  • Shows how to identify Complainers and time drainers.
  • Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies.
  • Offers concrete phrases and tactics to refocus a Complainer and end unproductive conversation.
  • Is research-driven and focused on how to identify as well as negotiate conversations with each type of Complainer: Whiners, Complicators, Prima Donnas, Controllers and, the dreaded, Toxics.
  • Reveals “Energy Drains,” those situations which cause people to complain, how to negotiate work drama effectively and ways to positively communicate your message.

With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence. On www.StopComplainers.com, the website supporting the book, readers are given:

  • Access to two free assessments to “Spot your Complainer’s Type” (there are five types of Complainers) and to determine “Am I Seen as a Complainer?”
  • Two “Complain-a-Grams” to anonymously tell someone he or she is a Complainer and/or to let a leader of a company know that there are Complainers and Energy Drains at work.
  • A Complainer Cost Calculator to determine just how much Complainers and Energy Drains are costing an organization.
  • Survey results from more than 1,000 people showing just how much time is lost to Complainers and energy draining situations (77% reported wasting at least 3-6 hours each week) and how many employees you may be losing because of those Complainers (11% report leaving a job due to Complainers).

Swindling promotes that if you can’t get Complainers to stop complaining, at least youcan get them to stop complaining to you.

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