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Promising Care: How We Can Rescue Health Care by Improving It

ISBN: 978-1-118-79588-0
320 pages
November 2013, ©2014, Jossey-Bass
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Description

Promising Care: How We Can Rescue Health Care by Improving It collects 16 speeches given over a period of 10 years by Donald M. Berwick, an internationally acclaimed champion of health care improvement throughout the course of his long and storied career as a physician, health care educator and policy expert, leader of the Institute for Healthcare Improvement (IHI), and administrator of the Centers for Medicare & Medicaid Services. These landmark speeches (including all of Berwick’s speeches delivered at IHI’s annual National Forum on Quality Improvement in Health Care from 2003 to 2012) clearly show why our medical systems don’t reliably contribute to our overall health. As a remedy he offers a vision for making our systems better – safer, more effective, more efficient, and more humane.

Each of Berwick’s compelling speeches is preceded by a brief commentary by a prominent figure in health care, policy, or politics who has a unique connection to that particular speech. Contributors include such notables as Tom Daschle, Paul Batalden, and Lord Nigel Crisp. Their commentaries reflect on how it felt to hear the speech in the context in which it was delivered, and assess its relevance in today’s health care environment. The introduction is by Maureen Bisognano, CEO of Institute for Healthcare Improvement, and author of Pursuing the Triple Aim.

Praise for previous books by Don Berwick

Curing Health Care:

"The book is an easy and affirming read for anyone who is familiar with and has used the TQM teachings of Dr. Joseph M. Juran and Dr. W. Edwards Deming and would be a simple and informative introduction to the concepts for anyone who has been hearing about TQM but has no idea what it is all about and wants to know more." 
Permanent Fixes (blog)

"Donald Berwick is the most clearly heard evangelist of applying industrial methods of continuous quality improvement in health care."
Annals of Internal Medicine

Escape Fire:

"With an effective blend of common sense, real-life stories, persuasive metaphors, and out-of-the-box thinking, Dr. Berwick’s presentations make for fascinating reading for anyone interested in improving America’s $1.7 trillion health care system."
Piper Report

"Anyone interested in change in the healthcare system would enjoy this book. In degree programs, the various speeches would be useful for discussion in a health policy readings course."
The Annals of Pharmacotherapy

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Table of Contents

Preface ix

Acknowledgments xiii

The Author xv

The Commentary Authors xvii

Introduction by Maureen Bisognano xxvii

1 My Right Knee 1

Commentary by Gary S. Kaplan

2 Some Is Not a Number, Soon Is Not a Time 25

Commentary by C. Joseph McCannon

3 Power 45

Commentary by Dale Ann Micalizzi

4 Mont Sainte-Victoire 67

Commentary by Jason Leitch

5 A Message for Ramesh 89

Commentary by Paul Farmer

6 Eating Soup with a Fork 101

Commentary by Paul B. Batalden

7 What “Patient-Centered” Should Mean: Confessions of an Extremist 123

Commentary by Frederick S. Southwick

8 Tense 137

Commentary by Jessica Berwick

9 A Transatlantic Review of the NHS at Sixty 155

Commentary by Lord Nigel Crisp

10 The Epitaph of Profession 165

Commentary by Christine K. Cassel

11 Squirrel 177

Commentary by Diana Chapman Walsh

12 You Decide 195

Commentary by Beverley H. Johnson

13 The Moral Test 205

Commentary by Tom Daschle

14 New Health System—New Professionalism 223

Commentary by James Reason

15 To Isaiah 235

Commentary by Mark D. Smith

16 And We Said, “No” 245

Commentary by Patricia A. Gabow

Index 267

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Author Information

Donald M. Berwick, MD, MPP, FRCP, is president emeritus and senior fellow at the Institute for Healthcare Improvement (IHI), an organization that he cofounded and led for eighteen years. He is one of the nation's leading authorities on health care quality and improvement. In July 2010, President Obama appointed Dr. Berwick to the position of administrator of the Centers for Medicare & Medicaid Services (CMS), which he held until December 2011. A pediatrician by background, Dr. Berwick has served as clinical professor of Pediatrics and Health Care Policy at the Harvard Medical School, professor of Health Policy and Management at the Harvard School of Public Health, and a member of the staffs of Boston Children's Hospital, Massachusetts General Hospital, and Brigham and Women's Hospital. Dr. Berwick is the author of Escape Fire and coauthor of the books, Curing Health Care and New Rules, also available from Jossey-Bass.

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Press Release

December 05, 2013
Promising Care: How We Can Rescue Health Care by Improving It

Steve Jobs once said, “You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future.” Author Donald M. Berwick connects the dots of his prestigious career as a physician, health care educator and policy expert, leader of the Institute for Healthcare Improvement (IHI), and administrator of the Centers for Medicare & Medicaid Services through a series of 16 speeches given over a 10-year period.  Inside PROMISING CARE: How We Can Rescue Health Care by Improving It (John Wiley & Sons; December 2013; $45.00), readers witness the growth and maturing of the quality improvement movement, captured in time and meaning by one of the world’s most respected leaders and speakers on how to achieve better health and health care, while reducing costs.  “As the speeches in Promising Careclick by in my mind, I can once again see serendipity at work, as my thinking evolved through the first decade of the twenty-first century,” said Berwick.  These speeches show Berwick’s evolution and development of the cornerstones to improving health care in the United States.  He recalls, “Dozens of transitions occur to me, but I discern five of particular power to shape my views.”  These include:

  • The arrival of “spread” and “scale” to encourage prototypes of success
  • “Patient Centeredness” as a foundation for improvement
  • No longer tolerating the separation between “care outcomes” and “cost outcomes”
  • The interface between the quality movement and the world of politics
  • The role of “spirituality” or “mindfulness” in health care

            Each of Berwick's compelling speeches is preceded by a brief commentary by a prominent figure in health care, policy, or politics who has a unique connection to that particular speech. Contributors include such notables as Tom Daschle, Paul Batalden, and Lord Nigel Crisp. Their commentaries reflect on how it felt to hear the speech in the context in which it was delivered, and assess its relevance in today’s health care environment.

            PROMISING CARE is now available for purchase online and at retailers nationwide in both print and all e-book formats. For a list of retailers, visit www.wiley.com.

 

About the Author

Donald M. Berwick, MD, MPP, FRCP, is the former President and CEO of the Institute for Healthcare Improvement (IHI), an organization that Dr. Berwick co-founded and led for 18 years.  He is one of the nation's leading authorities on health care quality and improvement.  In July, 2010, President Obama appointed Dr. Berwick to the position of Administrator of the Centers for Medicare and Medicaid Services (CMS), which he held until December, 2011. A pediatrician by background, Dr. Berwick has served as Clinical Professor of Pediatrics and Health Care Policy at the Harvard Medical School, Professor of Health Policy and Management at the Harvard School of Public Health, and as a member of the staffs of Boston's Children's Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women's Hospital.  He served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry.   He is a recipient of numerous awards, including, the 2002 American Hospital Association's Award of Honor, the and the 2007 Heinz Award for Public Policy from the Heinz Family Foundation, In 2005, he was appointed "Honorary Knight Commander of the British Empire" by the Queen of England, the highest honor awarded by the UK to non-British subjects, in recognition of his work with the British National Health Service.  Dr. Berwick is the author or co-author of over 160 scientific articles and four books.  He is at present a Lecturer in the Department of Health Care Policy at Harvard Medical School and a Senior Fellow at the Center for American Progress.

 

PROMISING CARE

How We Can Rescue Health Care by Improving It

ISBN13: 978-1-118-79588-0

ISBN10: 1-118-79588-1

Publication Date: December 30, 2013

Price:   $ 45.00

 

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