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The Center for Creative Leadership Handbook of Coaching in Organizations

ISBN: 978-1-118-84149-5
624 pages
January 2015, Jossey-Bass
The Center for Creative Leadership Handbook of Coaching in Organizations (1118841492) cover image

Description

Effect better outcomes with a robust coaching program

The CCL Handbook of Coaching in Organizations deals with the practical, ethical, and political challenges of coaching within an organization. From coaching superiors to coaching business teams, this book outlines the Center for Creative Leadership (CCL) approach to professional coaching to help readers better manage leadership development and talent management program outcomes. With expert guidance on the key functions of human resources, learning and development, and organizational development, readers will gain insight into the issues associated with coaching program implementation and management, and the use of internal versus external coaches. Coverage includes a wide range of coaching-based services used in most large organizations, with practical advice on creating the right programs for maximum impact within the available budget.

Professional development is a hot topic and plays a key role in attracting and retaining the best talent. Coaching is a broad area within the field, encompassing a range of services and goals, with varied expectations and requirements. This book provides actionable guidance for those designing, initiating, and implementing coaching programs, with new approaches and techniques that drive better outcomes.

  • Provide direct coaching within an organization
  • Manage coaching systems and programs
  • Initiate and lead mentoring and peer-coaching programs
  • Manage external coaches, and deal effectively with coaching suppliers

An ideal coaching program must balance need with budget and be tailored to the requirements and resources of both the organization and the participants. It's a complex undertaking, but the right strategy and planning can lead to even better than expected outcomes. For the human resources professional who wants to strengthen an organization's coaching program, CCL Handbook of Coaching in Organizations is a thoughtful reference for a specialized function.

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Table of Contents

Foreword by Rebecca L. Ray ix

The Authors xi

Introduction xvii

PART ONE Toward a Coaching Culture: Creating and Managing Coaching Programs 1

ONE The Rise of Coaching in Organizations 5
Amy Lui Abel, Sherlin V. Nair

TWO Assessing Your Organization’s Need for Coaching 29
Emily Hoole

THREE Creating an Integrated Coaching System 49
Douglas D. Riddle

FOUR Evaluating Coaching Interventions 81
Jennifer Habig, Emily Hoole

FIVE Managing Coaches 113
Johan Naudé, Patrick Stichelmans

PART TWO Coaching Guidance for HR Leaders 145

SIX Coaching the Derailing Leader 149
Erica Desrosiers, J. Ross Blankenship

SEVEN Developing High-Potential Leaders 173
Kevin O’Gorman

EIGHT Coaching at the Top 191
Candice C. Frankovelgia

NINE Coaching Your Business Partner 217
Florence Plessier, Monica Bortoluzzi

TEN Cross-Cultural Coaching 241
Lize A. E. Booysen

ELEVEN Coaching in Context: The Individual in Relation to Organizational Culture 289
Elizabeth C. D. Gullette

TWELVE Ethical Considerations for the Human Resource Coach 311
Maggie Sass, Barbara Fly-Dierks

PART THREE Special Applications of Coaching 335

THIRTEEN Coaching for All: Creative Leadership Conversations with Peers 339
Philomena Rego, TZiPi Radonsky, Lyndon Rego, Patrick Williams

FOURTEEN Mentoring for Leadership Development 347
William A. Gentry

FIFTEEN Executive Coaching for Onboarding 383
Robert Elsey, Douglas D. Riddle

SIXTEEN Team Coaching 399
Elizabeth C. D. Gullette

SEVENTEEN Senior Team Coaching 437
Douglas D. Riddle

EIGHTEEN Transforming Organizations: Coaching and Guiding Senior Teams 457
John B. McGuire, Candice C. Frankovelgia

NINETEEN Coaching beyond the Organization 495
Joel F.Wright

References 523

Name Index 561

Subject Index 569

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Author Information

DOUGLAS D. RIDDLE is global director of Coaching Services at the Center for Creative Leadership. He also serves as senior advisor to the Harvard Institute of Coaching.

EMILY HOOLE is group director of Global Research and Evaluation for the Center for Creative Leadership.

ELIZABETH C. D. GULLETTE is vice president in Leadership & Organizational Effectiveness at Alix Partners and previously served as senior faculty and coaching practice leader at the Center for Creative Leadership.

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