Show Your Work
April 2014, Pfeiffer
Organizations struggle to capture tacit knowledge. Workers struggle to find answers and information across organizational databases and boundaries and silos. New comfort with social sharing, combined with the proliferation of new social tools, offer easy, useful means of sharing not just what we do but how we get things done. For the organization this supports productivity, improves performance, encourages reflective practice, speeds communication, and helps to surface challenges, bottlenecks, and that elusive tacit knowledge. For the worker it illuminates strengths, talents, struggles, and the reality of how days are spent. For the coworker or colleague it solves a problem, saves time, or builds on existing knowledge. And for management it helps to capture who does what, and how, and otherwise makes visible so much of what is presently opaque.
What does showing work mean? It is an image, video, blog post, or use of another tool, or just talking to describe how you solved a problem, show how you fixed the machine, tell how you achieved the workaround, explain how you overcame objections to close the deal, drew the solution to the workflow problem, or photographed the steps you took as you learned to complete a new task. Some of the most effective examples of showing work offer someone explaining how/why they failed, and how they fixed it. Show Your Work offers dozens of examples of individuals and groups showing their work to the benefit of their organizations, their industries, and themselves.
Show Your Work offers dozens of real examples of showing work, supported with tips for how to help it happen, how leaders can lead by showing their own work, and how L&D can extend its reach by showing its own work and helping others show theirs.
Benefits to Organizations 12
Workers: What’s in It For You? 30
What Is Knowledge? and Why Do People Share It? 50
“This Is How I Do That.” 58
Learning & Development 118
Jane Bozarth is the e-learning coordinator with the State of North Carolina's Office of State Human Resources's Talent Management Division. She is the author of e-Learning Solutions on a Shoestring, From Analysis to Evaluation, and Social Media for Trainers, Better Than Bullet Points. She can be contacted through her website www.bozarthzone.com.
“Knowing what gets done is not the same thing as knowing
how things get done. Bozarth has cracked the code on breaking down
organizational silos and collaborating effectively across time,
space, work groups and business cultures. Show Your
Work offers new insights on how to derive personal and
enterprise value from the processes of sharing, documenting,
narrating, describing, linking and connecting the dots on how work
actually gets done. It is a wonderfully written, beautifully
illustrated thought-provoking exploration of strategies for
mastering ‘barely repeatable process’.”
—Ellen D. Wagner, Partner and Senior Analyst, Sage Road Solutions, LLC and Chief Strategist, PAR Framework
"Jane Bozarth has given us an extraordinary and inspiring book, filled with lots of practical tips, stories, and beautiful illustrations about how to be successful in your professional work or organization in a connected age. Many themes are essential to in this day of too much information and networks --the key is sharing your ideas early and learning in public which leads to connections that can help improve the impact of your work."
—Beth Kanter, Author, Measuring the Networked Nonprofit
"Jane Bozarth’s new book is a visual breath of fresh
air. Gone are stuffy descriptions; instead Jane takes a
refreshingly different approach and includes stunning graphics to
show how people are freely and willingly sharing their work."
—Jane Hart, Founder, Centre for Learning & Performance Technologies