Bridging Organization Design and Performance: Five Ways to Activate a Global Operation Model
November 2015, Jossey-Bass
Bridging Organization Design and Performance is a handbook for leaders looking to enhance the success of their organizations and themselves. Companies that compete globally require organizational operating models as robust as their strategies. Many companies have created elegant designs and consider their worldwide, matrix organizations sources of competitive advantage. However, the reality is that these complex structures bring many challenges and senior executives are often frustrated by the difficulties of delivering growth in organizations that span numerous brands, products, and geographic regions.
After working closely with over twenty large US and Europe based global companies during the past decade, Gregory Kesler and Amy Kates concluded that the problem is not in the fundamental design of these operating models. The matrix is not going away. The challenge is to effectively and completely activate the organization to deliver the strategy. This book shares the five practical actions that bring complex organizations to life and help companies gain sustainable results from their global operating models.
Chapter 1 The Global Operating Model 1
Chapter 2 Sources of Complexity 15
Chapter 3 The Five Activators 27
PART I THE RIGHT CONNECTIONS 37
Chapter 4 Unique Value-Adding Layers 39
Chapter 5 Innovation and Execution Networks 63
PART II THE RIGHT CONVERSATIONS 85
Chapter 6 The Business Handshake 87
Chapter 7 Power, Governance, and Decision Making 111
PART III THE RIGHT BEHAVIOR AND KNOW-HOW 139
Chapter 8 Matrix-Ready Leaders 141
Chapter 9 Design Process for Activation 161
Chapter 10 When the Activators Work Together 175
Chapter 11 The Organization Health-Check Tool Kit 183
About the Authors 225
GREGORY KESLER and AMY KATES are Managing Partners at Kates Kesler, one of the world's leading organization design firms. They work with leaders and their teams to assess organizational issues, reshape structures and processes, and build depth of management capability. Kesler and Kates are also the authors of Leading Organization Design, from Jossey-Bass.