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Cross- Functional Teams : Working with Allies, Enemies, and Other Strangers, Completely Revised and Updated

ISBN: 978-1-119-12462-7
336 pages
March 2015, Jossey-Bass
Cross- Functional Teams : Working with Allies, Enemies, and Other Strangers, Completely Revised and Updated (111912462X) cover image


In this completely revised version of his best-selling book, Cross-Functional Teams: Working with Allies, Enemies, and Strangers, author and consultant Glenn Parker updates his definitive practical guide to include his recent work in team rewards and recognition, communications technology, and multicultural and virtual-team issues. This new edition contains fresh examples and additional case studies of successful cross-functional teams from IBM, Parke-Davis, Xerox, Boeing, BOC Gases, government agencies, and more. Parker offers concrete advice and inspiration to team leaders, team members, and senior management. Cross-Functional Teams delivers a team operating manual to executives, team leaders, human resource professionals, and students of organizational behavior and provides a tool kit of assessment surveys, worksheets, checklists, and even sample training programs to help launch and sustain effective teams.
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Table of Contents


The Author.

1. The World of Cross-Functional Teams.

2. The Competitive Advantages of Cross-Functional Teams.

3. Overcoming Barriers and Obstacles to Teamwork.

4. Leading Cross-Functional Teams: It's a Tough Job!

5. Empowering Teams to Do the Job.

6. Setting Goals for Shared Commitments.

7. Building Bridges Outside the Team.

8. Appraising Teamwork and Team Members.

9. Team Pay for Team Play.

10. Learning as a Team Event.

11. Team Size: Small Is Beautiful.

12. The Team Working Together.

13. Management's Role in Building a Team-Based Organization.

14. Jump-Starting the Change to Cross-Functional Teams.

Resources for Cross-Functional Teamwork.

Fighting the Forces of Evil.

Case Study One: Creating the Climate for Cross-Functional Teams.

Case Study Two: A Virtual Cross-Functional Team Story.

Case Study Three: A Network of Cross-Functional.

Teams Responds to the 9/11 Crisis Case Study Four: A Permanent Cross-Functional.

Team in the Public Sector Survey of Cross-Functional Teamwork.


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Author Information

Glenn M. Parker is a consultant and trainer who has helped create high-performance teams at Bristol-Myers Squibb, Phillips-Van Heusen, Telcordia Technologies, BOC Gases, and the U.S. Coast Guard. He is the author of numerous best-selling books and manuals on teams, including: Team Players and Teamwork (Jossey-Bass, 1990), Cross-Functional Teams: Working with Allies, Enemies and Other Strangers (Jossey-Bass, 1994), Cross-Functional Teams Toolkit (Jossey-Bass/Pfeiffer, 1997), and Team Depot: A Warehouse of 585 Tools to Reassess, Rejuvenate, and Rehabilitate Your Team (Jossey-Bass/Pfeiffer, 2002). He also coauthored Rewarding Teams: Lessons from the Trenches (Jossey-Bass, 2000) with Jerry McAdams and David Zielinski, and 50 Activities for Team Building (HRD Press, 1991).
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"One of our retail divisions was in a great deal of difficulty and running in the red for some time. Needing to get everyone focused and working as a supportive team in a short period of time, we asked Glenn Parker to help. Through his effort and expertise, and the ideas presented in Cross-Functional Teams, we were able to attain functionality in a remarkable short period of time. This division went on to experience phenomenally profitable growth. I credit Glenn for this."
— Michael Zaccaro, vice chairman, Phillips-Van Heusen Company

"Being successful in today's fast-paced global business environment requires many divisions and departments to work collaboratively on teams. Cross-Functional Teams by Glenn Parker provides a very real perspective and actual solutions for integrated teams to enssure that the best talent, experience, and ideas are applied to meet the business needs. From my personal experience, his ideas and solutions work."
— Peter B. Corr, senior vice-president, Science and Technology, Pfizer, Inc.

"If you are truly committed to making real teamwork a part of your company's culture, this is a must read. Glenn Parker leads the reader initially to an awakening and then to the ultimate conclusion that cross-functional teams are essential to maximizing your organization's effectiveness. This book provides a detailed roadmap first to diagnosis and then to directing a journey to greater performance. I am now a convert."
— Robert Bitterman, president, Dermik Laboratories

"Parker's book fills an important void in the world of team performance. It is loaded with practical examples from many different situations that can help anyone strengthen cross-functional teaming efforts."
— Jon Katzenbach, senior partner, Katzenbach Partners, and coauthor, The Wisdom of Teams

"This book will be valuable in many ways to people leading or supporting cross-functional teams in many industries. And it will be valuable to those industries through its use in the college classroom. With increasing emphasis on teaming skills in engineering, accounting, marketing, and other disciplines, exposure to the contents of this book will build the pool of talent that companies can tap when they hire those graduates."
— Michael Beyerlein, director, Center for the Study of Work Teams, University of North Texas

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