The Truth About Employee Engagement: A Fable About Addressing the Three Root Causes of Job Misery
November 2015, Jossey-Bass
The Truth About Employee Engagement was originally published as The Three Signs of a Miserable Job.
A bestselling author and business guru tells how to improve job satisfaction and performance.
In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: job misery. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more engaging.
As with all of Lencioni’s books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three root causes of job misery and how they can be remedied. It covers the benefits of managing for job engagement within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations.
Patrick Lencioni is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include. AT&T, Direct TV, JCPenney, Microsoft, Nestle, Northwestern Mutual, Southwest Airlines and St. Jude Chilren’s Research Hospital. Lencioni is the author of ten bestselling books, including The Five Dysfunctions of a Team and The Advantage. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.
Part One: The Manager 5
Part Two: Retirement 21
Part Three: The Experiment 59
Part Four: Going Live 167
The Miserable Job 217
The Cost of Misery 219
The Three Signs 221
The Benefits and Obstacles of
Managing for Job Fulfillment 224
Exploring and Addressing the
Causes of Job Misery 229
Case Studies 239
Taking Action 250
The Ministry of Management 253
About the Author 259
PATRICK M. LENCIONI is founder and president of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives in organizations ranging from Fortune 500s and high-tech start-ups to universities and nonprofits. He is the author of ten nationally recognized books, including the New York Times best-seller The Five Dysfunctions of a Team.
To learn more about Patrick Lencioni and his other products and servicesincluding his newsletter and free resourcesplease visit www.tablegroup.com.