The Essential Advisor: Building Value in the Investor-Advisor Relationship
The Essential Advisor presents an insightful handbook for advisors looking to navigate the changing face of financial services. The industry is evolving, consumers are evolving, and many advisors are being left behind as old methods become less and less relevant. This book shows you how to turn this shift into a positive, by positioning your firm to maximize these new opportunities, and deliver the results and experience increasingly expected of financial advisors. You'll learn how to provide the transparency, hands-on interaction, and around-the-clock access today's clients demand, and how to consistently deliver service that robo-advisors cannot duplicate. Emerging technologies do not have to be a threat to your practicethey are tools that represent opportunities to provide greater service to your clients, and smart technology integration will be a hallmark of firms that survive the shift. This guide provides a clear vision of the future of financial services, and an indispensable management framework for maximizing your firm's future value.
Advisors are increasingly confused about what clients are seeking, and clients are equally confused about what advisory firms offer that alternatives cannot. This book helps clear the air on both sides by examining the client's perspective of financial services, and helping advisors better communicate their strengths.
- Articulate the value of your services
- Leverage new technology to complement your practice
- Capitalize on opportunities and maximize your firm's value
- Position your firm to benefit from the changing consumer population
Financial advisors can only grow their businesses if clients know what they do, know how to hire them, and can access them affordably. The Essential Advisor shows you to bring your firm into the future successfully.
Foreword by Jean Chatzky ix
Chapter 1 The Evolution of Financial Advice 1
Chapter 2 The Evolution of Complexity 19
Chapter 3 The Digital Divide: Napster or Amazon? 43
Chapter 4 The Pillars of Value 57
Chapter 5 Communicating the Essential 75
Chapter 6 Building the Essential Relationship: Who Are You Going to Call? 109
Chapter 7 Success in the Digital Revolution 127
Chapter 8 Maximizing Value 145
Chapter 9 Finding the Essential Advisor 167
The Last Word by Jud Bergman 179
About the Interviewees 185
About the Authors 193
About the Contributors 195
BILL CRAGER is the president and cofounder of Envestnet, where he leads platform, product, and marketing strategy. He has been a driving force behind the firm&s sixteen-year rise to be the leading managed solutions service provider in terms of total platform assets and financial advisors served.
JAY HUMMEL is managing director, Strategic Initia-tives and Thought Leadership at Envestnet. Hummel leads the firm&s advisor training, consulting, and content development activities. Prior to joining Envestnet, he was the president and COO of a large RIA based in Cincinnati, Ohio.