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Lean Six Sigma For Dummies, 2nd Edition

ISBN: 978-1-119-95370-8
320 pages
April 2012
Lean Six Sigma For Dummies, 2nd Edition (1119953707) cover image
Maximize the quality and efficiency of your organization

If you want to make your organization or team more productive, you have to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level. But the jargon-packed language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Whether you want to manage a project more tightly or fine-tune existing systems and processes, Lean Six Sigma For Dummies gives you plain-English guidance to achieve your business goals.

Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your business. You'll discover lots of tools and techniques for implementing Lean Six Sigma; guidance on policy deployment; information on managing change in your organization; useful methods for choosing which projects to tackle; and much more.

  • Gives you plain-English explanations of complicated jargon
  • Serves as a useful tool for businesspeople looking to make their organization more effective
  • Helps you achieve business goals with ease

If you're a project manager or other businessperson looking for new and effective ways to improve your process, Lean Six Sigma For Dummies has you covered.

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Introduction 1

Part I: Lean Six Sigma Basics 7

Chapter 1: Defining Lean Six Sigma 9

Chapter 2: Understanding the Principles of Lean Six Sigma 23

Part II: Working with Lean Six Sigma 41

Chapter 3: Identifying Your Customers 43

Chapter 4: Understanding Your Customers' Needs 53

Chapter 5: Determining the Chain of Events 73

Part III: Assessing Performance 95

Chapter 6: Gathering Information 97

Chapter 7: Presenting Your Data 117

Chapter 8: Analysing What's Affecting Performance 139

Part IV: Improving the Processes 153

Chapter 9: Identifying Value-Added Steps and Waste 155

Chapter 10: Discovering the Opportunity for Prevention 169

Chapter 11: Identifying and Tackling Bottlenecks 185

Chapter 12: Introducing Design for Six Sigma 195

Part V: Deploying Lean Six Sigma 217

Chapter 13: Leading the Deployment 219

Chapter 14: Selecting the Right Projects 229

Chapter 15: Understanding the People Issues 241

Part VI: The Part of Tens 255

Chapter 16: Ten Best Practices 257

Chapter 17: Ten Pitfalls to Avoid 267

Chapter 18: Ten Places to Go for Help 275

Index 283

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John Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions. John's primary responsibilities are in the areas of product design and development, and he has extensive training and coaching experience. Martin is an expert in quality and change management and has trained over 1,000 people in Lean Six Sigma techniques.

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