May 2003, Wiley-Blackwell
The authors investigate communication issues across physical, organisational and cultural barriers and present clear guidance and practical advice.
Dynamics of Communication; Interpersonal communication; Group communication; Communication networks; Organisational communication;.
Building an effective communication culture; Selecting appropriate communication media; Managing boundary conditions; Managing meetings; Conflict management; Practical methodologies for identifying, monitoring and improving communication in practice
* Provides clear explanations of complex issues, helping to make communication more productive
* checklists and case studies offer practical guidance
Andrew RJ Dainty, CM& E Volume 22, issue 2.