Task And Social Elements Of Team Functioning.

Exercise 1: The Team Reflexivity Questionnaire.

1. Do Teams Work?.

Key Learning Points.

Why Work In Teams?.

The Paradox Of Teamwork.

What Is A Team?.

What Do Teams Do?.

How Can We Build Effective Teams?.

Exercise 2: Measuring The Effectiveness Of Your Team's Performance.

Conclusions.

Key Revision Points.

Further Reading.

2. Creating Teams:.

Key Learning Points.

The Stages Of Team Development.

Personality And Ability.

Teamwork Skills.

Exercise 3: Knowledge, Skills And Attitudes For Teamwork.

Diversity Of Team Members.

Implications Of Diversity.

Key Revision Points.

Further Reading.

3. Leading Teams:.

Key Learning Points.

The Three Team Leadership Tasks.

The Three Elements Of Leading Teams.

Leading A Team.

Managing A Team.

Coaching A Team.

Trip Wires For Team Leaders.

Developing Team Leadership Skills.

Self-Managing Or Self-Leading Work Teams.

Key Revision Points.

Further Reading.

4. Team Building:.

Key Learning Points.

Types Of Team Building Interventions.

Team Start-Up.

Regular Formal Reviews.

Addressing Known Task Related Problems.

Identifying What The Problems Are.

Social Process Intervention.

Exercise 3: Satisfaction With Team Social Processes.

Role Clarification And Negotiation.

Exercise 4: Role Negotiation Exercise.

Conclusions.

Key Revision Points.

Further Reading.

5. Team Vision:.

Key Learning Points.

Defining Team Vision.

The Dimensions Of Team Vision.

The Elements Of Team Vision.

Strategy For Teams.

Key Revision Points.

Further Reading.

6. Participating In Teams:.

Key Learning Points.

The Elements Of Team Participation.

Exercise 5: Information Sharing In The Team.

Group Decision-Making.

The Step-Ladder Technique For Decision-Making.

Exercise 6: A Short Form Of The Step-Ladder Technique.

Safety In Teams.

Key Revision Points.

7. Aiming For Excellence In Team Work:.

Key Learning Points.

Groupthink.

Team Pressures To Conform.

Obedience To Authority.

Team Defence Mechanisms.

A Commitment To Excellence And Task Orientation.

Task Focus/Constructive Controversy.

Devil's Advocacy.

Negative Brainstorming.

Stake-Holder Analysis.

Minority Group Influence In Teams.

Key Revision Points.

Further Reading.

8. Creative Problem-Solving:.

Key Learning Points.

Team Innovation.

Exercise 7: How Innovative Is Your Team At Work?.

Creative Problem-Solving In Teams.

Techniques For Promoting Creativity Within A Team.

Using Creativity Techniques In Group Meetings.

Other Influences On Team Innovation.

Exercise 8: How Innovative Are You At Work?.

Key Revision Points.

Further Reading.

9. Team Support:.

Key Learning Points.

The Emotional Life Of Teams.

Social Support.

Support For Team Member Growth And Development.

Balance Between Work And Home Life.

Social Climate.

Exercise 9: A Team Exercise To Promote Job Enrichment.

Conclusions.

Key Revision Points.

Further Reading.

10. Conflict In Teams:.

Key Learning Points.

Team Conflicts.

Types Of Team Conflict.

Resolving Team Conflicts.

Organizational Causes Of Conflict.

Interpersonal Conflicts.

Difficult Team Members.

Key Revision Points.

Further Reading.

11. Teams In Organizations:.

Key Learning Points.

Introducing Team Based Working.

The Relationship Between Teams And Their Organizations.

What Do Teams Need From Their Organizations?.

The Role Of Human Resource Management (HRM).

What Do Organizations Require From Teams?.

Bridging Across Teams.

Conclusions.

Key Revision Points.

Further Reading.

Bibliography.

Index