The Blackwell Encyclopedia of Management, Volume 10, Operations Management, 2nd Edition
June 2006, Wiley-Blackwell
- This new edition contains over 250 fully updated entries in operations management;
- All bibliographies have been significantly up-dated and extended;
- Features 93 new entries across a wide range of areas, including: service, strategy, technology and innovation;
- Expands on core entries such as the newsvendor model;
- Contains entries from 31 new, worldwide authors, featuring more than 50 international contributors in total.
About the Editors.
List of Contributors.
Dictionary Entries A-Z.
Cary L. Cooper is based at Lancaster University as
Professor of Organizational Psychology. He is the author of over 80
books, is past editor of the Journal of Organizational
Behavior, and Founding President of the British Academy of
Chris Argyris is James Bryant Conant Professor of
Education and Organizational Behavior at Harvard Business
William Haynes Starbuck is Professor of Management and
Organizational Behavior at the Stern School of Business, New York
Nigel Slack is the Royal Academy of Engineering Professor
of Service and Support Management at Cambridge University and
Professor of Operations Strategy at Warwick Business School. He is
the author of many publications in the Operations Management area,
including the market leading text, Operations Management
(Fourth Edition, 2004) with Stuart Chambers and Robert Johnston,
which has been translated into several languages.
Michael Lewis is Professor of Operations and Supply
Management at Bath University. He has published widely in the
Operations Management and Strategy areas, including the four-volume
series of edited papers Operations Management: Critical
- new edition contains over 250 fully updated entries in
- all bibliographies significantly up-dated and extended;
- features 93 new entries across a wide range of areas,
including: service, strategy, technology and innovation;
- expands on core entries such as the newsvendor model;
- contains entries from 31 new, worldwide authors, featuring more than 50 international contributors in total.
"Blackwell’s second edition of this work is every bit as
impressive as the first. Bottom Line: Extensively revised, with 30
percent new material throughout, this comprehensive resource
remains one of the most authoritative general business
encyclopedias available. Highly recommended for academic and
special library business collections." –Library
"This is a critical resource for anyone who wants to explore on topics such as knowledge management, globalization, change management, business ethical issues, total quality management, or benchmarking and management strategies. Summing up: Highly recommended. Academic libraries supporting business/management programs at all academic levels and libraries building a business collection." – Choice