Effective Health Care Management: An Evaluative Approach
September 2004, Wiley-Blackwell
The authors discuss the role of outcome measures, performance indicators, benchmarking, and individual performance review. They also address clinical governance, accountability and professional autonomy, and the problems underlying 'seamless service provision'.
Ch 2. The Nature of Health Care Management.
Ch 3. Multiple Perspectives and Decision Making.
Ch 4. Performance Management: Concepts and Approaches.
Ch 5. The Evidence Based Organisation.
Ch 6. Politics, Ethics and Health Care Management.
Ch 7. Developing an Evaluative Approach to Health Care Management
Ceri Phillips (BSc PhD) is a Reader in the School of Health Science, University of Wales.
Paul Thomas (BA MSc) is an External Fellow at the University of Glamorgan.
* Examines criteria for evaluating health care
* Explores the role of stakeholders and the political context
* Examines conflicting demands, and the use of limited resources