Foreword by Paul McNamara, Prudential Property.

Investment Managers.

Preface.

Table of Responsibilities.

Introduction.

1.1 Background.

1.2 Aim and objectives.

1.3 Definitions.

1.4 Technological change; alternative perspectives.

1.5 Summary – an overview.

1.6 An integrative socio-technical framework for ICT and real estate.

1.7 Examples of the socio-technical approach.

1.8 Key themes of the book.

Section 1 Context and Framework.

2. The Social, Economics and Political Context of ICT Transformation.

2.1 Introduction.

2.2 Understanding the role of technological change in society.

2.3 Towards an information society and the new economy.

2.4 The role of knowledge and innovation in policy.

2.5 Information society policy development in the UK.

2.6 Measuring the information society.

2.7 Implications of the development of an information society.

2.8 Summary.

3.Technological Change: Diffusion and Adoption of ICT by Consumers, Businesses and Governments.

3.1 Introduction.

3.2 Technology diffusion.

3.3 Implications of ICT diffusion for consumers, businesses and government.

3.4 Internet-driven activities: eBusiness, eCommerce and eWork.

3.5 Some implications of ICT adoption for real estate.

3.6 Summary.

4. Business Process and Organisational Change.

4.1 Introduction.

4.2 Understanding corporate change.

4.3 ICT and the design of organisations.

4.4 Generic business processes.

4.5 Procurement.

4.6 Operational management.

4.7 Marketing.

4.8 Customer relationship management.

4.9 Accounting.

4.10 Recruitment.

4.11 Stock management.

4.12 Financial management.

4.13 Mapping processes to property.

4.14 Summary.

5. The New Economy and Real Estate.

5.1 Introduction.

5.2 What is the new economy.

5.3 The evidence for a new economy.

5.4 The role of real estate in the new economy.

5.5 Summary.

Section 2 Real Estate Spaces and the Impact of ICT.

6. Real Estate Spaces.

6.1 Introduction.

6.2 The paradox of location in the new economy.

6.3 Physical form and virtual reality.

6.4 Transactions in space.

6.5 Personal space.

6.6 Private space.

6.7 Summary.

7. Real Estate Use and ICT.

7.1 Introduction.

7.2 Sales.

7.3 Processing.

7.4 Manufacturing.

7.5 Storage.

7.6 Leisure and living.

7.7 Summary.

8. Real Estate Service Providers and ICT.

8.1 Introduction.

8.2 The changing context of real estate investment.

8.3 The owner’s manager.

8.4 The occupier’s manager.

8.5 Appraisers.

8.6 Brokers.

8.7 Summary.

Section 3 The Future.

9. New directions and Policy Implications: The Future of Real Estate in the New Economy.

9.1 Introduction.

9.2 The socio-technical framework.

9.3 Summary.

9.4 New types of real estate.

9.5 Implications of ICT transformation for existing real estate.

9.6 Policy issues.

9.7 Future visions.

9.8 Is there still a future for real estate in the new economy?.

References.

Index