Building on Knowledge: Developing Expertise, Creativity and Intellectual Capital in the Construction Professions
September 2008, Wiley-Blackwell
Knowledge is supplanting physical assets as the dominant basis of capital value and an understanding of how knowledge is acquired, shared and used is increasingly crucial in organisational success. Most business leaders recognise this, but few have yet succeeded in making it the pervasive influence on management practice that it needs to become; that has turned out to be harder than it looks.
Construction professionals are among those who have furthest to go, and most to gain. Design is a knowledge-based activity, and project managers, contractors and clients, as well as architects and engineers, have always learned from experience and shared their knowledge with immediate colleagues. But the intuitive processes they have traditionally used break down alarmingly quickly as organisations grow; even simply dividing the office over two floors can noticeably reduce communication. At the same time, increasingly sophisticated construction technology and more demanding markets are making effective management of knowledge ever more important. Other knowledge-intensive industries (such as management consultancy, pharmaceuticals, and IT), are well ahead in adopting a more systematic approach to learning and sharing knowledge, and seeing the benefits in improved technical capacity, efficiency, customer satisfaction and reduced risk.
Part I Foundations.
New context, new issues.
What is in this book.
2 Knowledge at Work .
How we learn.
What makes an expert.
Varieties of knowledge.
Putting the pieces together.
3 Strategic Frameworks.
Frameworks for thinking.
4 The Challenges of Change.
Why initiatives fail.
Difficulty is normal.
5 Leadership and Other Roles.
Action starts where the buck stops.
6 Knowledge Audit and Beyond.
Finding square one.
From audit to action plan.
Putting plans into practice.
Part 2 Tools & techniques.
7 The Knowledge-Friendly Office.
Designing the knowledge-friendly office.
Workplaces for teams.
8 Expanding Networks.
It’s not what you know ….
Help from IT.
Designing networking tools.
9 Learning from Peers.
See one, do one, teach one.
Mentoring in different contexts.
10 Learning from Practice.
Practice: the invisible lab and unsung teacher.
Windows of opportunity.
Foresight: learning from invention.
Hindsight: learning from mistakes — and success.
11 Communities of Practice.
12 Organisational Memory.
The indispensability of writing.
Deciding what to record, and how.
13 Personal Knowledge Management.
Equipment for the mind gym.
Developing personal expertise.
Building a bionic memory.
Creating and sharing knowledge.
Part 3 Knowledge Management in Practice.
15 Introduction to the Case Studies.
18 Broadway Malyan.
19 Buro Happold.
25 Foresight and Hindsight.
Epilogue: Where Next for Knowledge Management? .
Building on Knowledge: Developing Expertise, Creativity and Intellectual Capital in the Construction Professions (US $105.00)
-and- Construction Management Strategies: A Theory of Construction Management (US $65.00)
Total List Price: US $170.00
Discounted Price: US $127.50 (Save: US $42.50)