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Wiley International Encyclopedia of Marketing

Jagdish Sheth (Editor-in-Chief), Naresh Malhotra (Editor-in-Chief)
ISBN: 978-1-4051-6178-7
1732 pages
February 2011, Wiley-Blackwell
Wiley International Encyclopedia of Marketing (1405161787) cover image
With over 300 entries from hundreds of global experts, this is one of the premier marketing reference resources available worldwide.

  • The 6-volume WIEM provides scholars and professionals with an international guide to marketing concepts and applications
  • The far-reaching new developments, challenges and opportunities that have arisen in recent years are fully reflected in the entries
  • Scholars and professionals will enjoy the flexible, multi-level structure, with entries ranging from topics summaries to short essays reviewing areas of development and debate
  • Entries are further extended by sophisticated cross-referencing both among volumes and between encyclopedia entries and external sources
  • The encyclopedia is also available online

For ease of reference, the entries are arranged alphabetically within each of the subject volumes. Designed to encompass the scope of modern marketing, the volumes cover:

  • Volume 1: Marketing Strategy
  • Volume 2: Marketing Research
  • Volume 3: Consumer Behavior
  • Volume 4: Advertising and Integrated Communication
  • Volume 5: Product Innovation and Management
  • Volume 6: International Marketing

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About the Editors.

List of Contributors.

A framework for creating value propositions.

Brand growth strategy.

Brand strategy.

Brand value.



Communications budgeting.

Competitive advantage: its sources and the search for value.

Competitive analysis.

Competitor analysis.

Customer analysis.

Customer equity.

Customer lifetime value (CLV).

Customer relationship management.

Customer satisfaction/dissatisfaction.

Customer solutions.

Database mining and marketing.

Demand elasticity.

Direct and interactive marketing.


E-commerce and internet marketing.

Ethical marketing and marketing strategy.

First-mover (pioneer) advantage.

Global marketing strategy.

Go-to-market strategy.

Innovation diffusion.

Integrated marketing communication strategy.

Internal marketing.

Later mover (nonpioneer) advantage.

Market definition.

Market evolution.

Market orientation.

Market segmentation and targeting.

Market share.

Market/industry structure.

Market-based assets.

Marketing audit.

Marketing channel strategy.

Marketing costs.

Marketing metrics.

Marketing mix.

Marketing planning.

Marketing strategy.

Marketing strategy models.

Marketing warfare strategies.

Mass customization strategies.

Multichannel marketing.

Perception of brand equity.

Point of difference and product differentiation.

Positioning analysis and strategies.

Pricing strategy.

Product category.

Push and pull marketing strategies.

Sales force strategy.

Services marketing strategy.

Stages of the product life cycle.

Supply chain management strategy.

SWOT analysis.

Thinking deeper about customer experience.

Trademarks, proprietary marks, and brands.

Subject Index.

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JAG SHETH is a renowned scholar and world authority in the field of marketing. ... (Google)
Professor of Marketing at the University of Southern California, the Walter H. Stellner Distinguished Professor of Marketing at the University of Illinois, on the faculty of Columbia University, and at the Massachusetts Institute of Technology.
Jag has published more than 200 books and research papers in different areas of marketing. His book The Theory of Buyer Behavior (1969) with John A. Howard is a classic in the field. He has published two scholarly books: Marketing Theory: Evolution and Evaluation (1988) and Consumption Values and Market Choices (1991). His new textbook, Customer Behavior: Consumer Behavior and Beyond (with Banwari Mittal and Bruce Newman) will be published by the Dryden Press in 1998.
Jag is an American Psychological Association Fellow and past President of APA's Consumer Psychology Division and Association for Consumer Research (ACR). He was the recipient of the Viktor Mataja Medal from the Austrian Research Society in Vienna (1977) and the 1989 Outstanding Marketing Educator Award from the Academy of Marketing Science. In 1996, he was elected to be the Distinguished Fellow of the Academy of Marketing Science.
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