Mistreatment in the Workplace: Prevention and Resolution for Managers and Organizations
April 2009, Wiley-Blackwell
- Focuses on the recursive effects of mistreatment in organizations and how individual and organizational well-being can be enhanced by carefully-designed policies and procedures.
- Creates a complete picture by bringing together relevant research from fragmented fields such as organizational psychology, labor relations and labor economics.
- Enables you to identify best practices for resolving mistreatment occurrences, for creating a civil workforce, and preventing recursive mistreatment.
2: Identifying Mistreatment.
3: Workplace Scanning for Potential, Nascent, and Existent Mistreatment Issues.
4: Preventing Mistreatment through Workplace Practices.
5: Getting Started on Designing Effective Dispute Resolution Systems.
6: Dispute Resolution System Options.
7: Contemporary Best Practices: State-of-the-Art Dispute Resolution Systems.
8: Evaluating, Modifying and Learning from Dispute Resolution Systems.
9: Repairing or Addressing Disputants’ Relationship.
10: Mistreatment Prevention and Resolution – The Big Picture.
Further Reading & References.
Wendy R. Boswell is an Associate Professor and Mays Research Fellow in the Department of Management, Mays Business School, Texas A&M University. Dr Boswell's research on workplace conflict has appeared in such journals as Academy of Management Journal, Academy of Management Review, and Journal of Applied Psychology. She also serves as the Director of the Center for Human Resource Management, working with companies on issues related to employee work attitudes, recruitment, and retention.
"The book will enable readers to identify best practices for resolving mistreatment occurrences, and for creating a civil workforce and preventing recursive mistreatment." (PublicNet, May 2009)At last, an excellent guidebook, rich in illustrative cases, that competently tells human relations practitioners and managers how to prevent, detect, diagnose, and redirect perceived unfairness in work situations." Evert Van de Vliert, Professor Emeritus, University of Groningen, and recipient of the Lifetime Achievement Award from the International Association for Conflict Management
"Olson-Buchanan and Boswell have done an excellent job in merging state-of-the art science with clear and much needed recommendations for dealing with mistreatment at work. Mistreatment in the Workplace is a must read for academics and practitioners alike." Carsten K.W. De Dreu, Professor of Organizational Psychology, University of Amsterdam
"This book is a must-read for anyone interested in managing a critical issue in organizations: Mistreament. Olson-Buchanan and Boswell, leading scholars in the field, have provided the best practices—based on the best science—for how to prevent mistreatments and manage them once they occur. Vivid examples, systematic analyses, and thoughtful advice make this a truly outstanding book." Michele J. Gelfand, Professor of Psychology, University of Maryland
“Olson-Buchanan and Boswell, leading scholars in the field, have provided the best practices—based on the best science – for how to prevent mistreatments and manage them once they occur. Vivid examples, systematic analyses, and thoughtful advice make this a truly outstanding book.”--Michele J. Gelfand, Professor of Psychology, University of Maryland