Performance Management: A New Approach for Driving Business Results
April 2009, ©2009, Wiley-Blackwell
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Part I. A Primer on Performance Management.
01. The Truth About Performance Management.
02. How Did We Arrive at Today’s Best Practices?.
Part II. How to Design and Implement a Successful Performance Management Process.
03. Getting Started.
04. A Model Performance Management Process.
05. Performance Management System Implementation.
Part III: How to Develop Solid Performance Measures.
06. Legal Requirements.
07. Developing Objectives and Measuring Results.
08. Developing Behavioral Performance Standards.
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