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Performance Management: A New Approach for Driving Business Results

ISBN: 978-1-4051-7762-7
214 pages
May 2009, Wiley-Blackwell
Performance Management: A New Approach for Driving Business Results (1405177624) cover image
Performance Management presents an end-to-end practical model of effective performance management that shows how to develop and implement performance management systems that yield bottom line results.
  • Practical step by step guidance and examples
  • Realities associated with implementing best practices and avoiding common pitfalls
  • Jobs and circumstances where common practices will and will not work well
  • Proven approaches from leading organizations
  • Insights for everyone involved in performance management through senior leadership
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Series Preface.

Preface.

Part I. A Primer on Performance Management.

01. The Truth About Performance Management.

02. How Did We Arrive at Today’s Best Practices?.

Part II. How to Design and Implement a Successful Performance Management Process.

03. Getting Started.

04. A Model Performance Management Process.

05. Performance Management System Implementation.

Part III: How to Develop Solid Performance Measures.

06. Legal Requirements.

07. Developing Objectives and Measuring Results.

08. Developing Behavioral Performance Standards.

09. Conclusion.

Reference Notes.

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Elaine D.Pulakos, Ph.D.Chief Operating Officer of Personnel Decisions Research Institutes, is a Past President of the Society for Industrial and Organizational Psychology, a Fellow of APA and SIOP, and a recognized contributor to the field of industrial and organizational psychology in the areas of staffing and performance management, having published numerous articles, chapters, and books on these topics.

Series Editor
Steven G. Rogelberg, Ph.D., is Professor and Director of Organizational Science, at the University of North Carolina Charlotte. His research has been profiled on Public Television, Radio (e.g., NPR, CBS), Newspapers (e.g., Chicago Tribune; LA Times, Wall Street Journal) and Magazines (e.g., National Geographic).

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  • Practical step by step guidance and examples
  • Realities associated with implementing best practices and avoiding common pitfalls
  • Jobs and circumstances where common practices will and will not work well
  • Proven approaches from leading organizations
  • Insights for everyone involved in performance management through senior leadership
See More
"There have been many debates over the decades about the best format for rating scales .. .Pulakos presents the more important arguments on these matters in a way most readers will comprehend. Pulakos’s comprehensive system begins with specifying organizational objectives and then moves down through each level. The primary audience is not psychologists so much as human resources staff and the managers who must be responsible for developing, implementing, and defending a performance management system. It should be invaluable to those who are developing a system and overseeing training on its use. For the student audience, it will provide a practical perspective that is often missing from their training." (PsycCritiques, October 2009)

“Dr Pulakos is one of the foremost experts on the practical application of performance management approaches. She presents a down-to-earth, pragmatic approach to gaining the best value from performance management. This book is for everyone involved in performance management - executives, managers, and human resources professionals.” -- Dr Nancy Rotchford, Director, Associate Assessment Worldwide, Ingram Micro, Inc.

"Elaine Pulakos provides an extremely insightful and useful book, the best ever written, to guide organizations in the design or redesign of their performance management systems. It emphasizes both strategic and tactical issues, with innumerable tips, best practices, and examples as guides to action." -- Herbert G. Heneman III, Dickson-Bascom Professor Emeritus in Business, University of Wisconsin-Madison

"Practical, user friendly, and highly engaging, this book reflects the author's considerable experience in designing, and, just as importantly, implementing performance management systems that yield tangible results." -- Wayne F. Cascio, US Bank Term Professor of Management, The Business School, University of Colorado Denver

“Pulakos provides the best information we have concerning research on performance management systems, and combines it with a list of 'best practices' to guide every step along the way.” -- Angelo S. DeNisi, Dean, A.B.Freeman School of Business, Tulane University

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