The Handbook of Crisis Communication
December 2009, Wiley-Blackwell
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Written as a tool for both researchers and communication managers, this Handbook includes a thorough discussion of latest theories, methods, and critical issues in crisis communication
Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrin
Explores the key emerging areas of new technology and global crisis communication
Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication