1 Beyond 'doctor and patient': developments in the study of healthcare interactions (Alison Pilnick, Jon Hindmarsh and Virginia Teas Gill).

2 Dialling for donations: practices and actions in the telephone solicitation of human tissues (T. Elizabeth Weathersbee and Douglas W. Maynard).

3 Managing medical advice seeking in calls to Child Health Line (Carly W. Butler, Susan Danby, Michael Emmison and Karen Thorpe).

4 Practitioners’ accounts for treatment actions and recommendations in physiotherapy: when do they occur, how are they structured, what do they do? (Ruth Parry).

5 'I've put weight on cos I've bin inactive, cos I've 'ad me knee done': moral work in the obesity clinic (Helena Webb).

6 Progressivity and participation: children’s management of parental assistance in paediatric chronic pain encounters (Ignasi Clemente).

7 Embedding instruction in practice: contingency and collaboration during surgical training (Marcus Sanchez Svensson, Christian Heath and Paul Luff).

8 Creating history: documents and patient participation in nurse-patient interviews (Aled Jones).

9 Listening to what is said – transcribing what is heard: the impact of speech recognition technology (SRT) on the practice of medical transcription (MT) (Gary C. David, Angela Cora Garcia, Anne Warfi eld Rawls and Donald Chand).

Index.