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Communication in Healthcare Settings: Policy, Participation and New Technologies

Alison Pilnick (Editor), Jon Hindmarsh (Editor), Virginia Teas Gill (Editor)
ISBN: 978-1-4051-9827-1
168 pages
May 2010, Wiley-Blackwell
Communication in Healthcare Settings: Policy, Participation and New Technologies (1405198273) cover image
This book presents an international snapshot of communication in healthcare settings and examines how policies, procedures and technological developments influence day to day practice.
  • Brings together a series of papers describing features of healthcare interaction in settings in Australasia, the U.S.A, continental Europe and the UK
  • Contains original research data from previously under-studied settings including professions allied to medicine, telephone-mediated interactions and secondary care
  • Contributors draw on the established conversation analytic literature on healthcare interaction and broaden its scope by applying it to professionals other than doctors in primary care
  • Examines how issues relating to policy, procedure or technology are negotiated and managed throughout daily healthcare practice
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List of Contributors.

1 Beyond 'doctor and patient': developments in the study of healthcare interactions (Alison Pilnick, Jon Hindmarsh and Virginia Teas Gill).

2 Dialling for donations: practices and actions in the telephone solicitation of human tissues (T. Elizabeth Weathersbee and Douglas W. Maynard).

3 Managing medical advice seeking in calls to Child Health Line (Carly W. Butler, Susan Danby, Michael Emmison and Karen Thorpe).

4 Practitioners’ accounts for treatment actions and recommendations in physiotherapy: when do they occur, how are they structured, what do they do? (Ruth Parry).

5 'I've put weight on cos I've bin inactive, cos I've 'ad me knee done': moral work in the obesity clinic (Helena Webb).

6 Progressivity and participation: children’s management of parental assistance in paediatric chronic pain encounters (Ignasi Clemente).

7 Embedding instruction in practice: contingency and collaboration during surgical training (Marcus Sanchez Svensson, Christian Heath and Paul Luff).

8 Creating history: documents and patient participation in nurse-patient interviews (Aled Jones).

9 Listening to what is said – transcribing what is heard: the impact of speech recognition technology (SRT) on the practice of medical transcription (MT) (Gary C. David, Angela Cora Garcia, Anne Warfi eld Rawls and Donald Chand).

Index.

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Alison Pilnick is Reader in Language, Medicine and Society in the School of Sociology and Social Policy, University of Nottingham.

Jon Hindmarsh is Reader in Work Practice and Technology in the Department of Management at King’s College London.

Virginia Teas Gill is an Associate Professor in the Department of Sociology and Anthropology at Illinois State University.

All three editors have published widely on healthcare interactions for both sociological and healthcare audiences.

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  • Presents an international snapshot of communication in healthcare settings examining health care activities ranging from telephone based helplines to surgical training
  • Brings together a series of papers describing features of healthcare interaction in settings in Australasia, the USA, continental Europe, and the UK
  • Contains original research data from previously under-studied settings including professions allied to medicine, telephone-mediated interactions, and secondary care
  • Contributors draw on the established conversation analytic literature on healthcare interaction and broaden its scope by applying it to professionals other than doctors in primary care
  • Examines how issues relating to policy, procedure or technology are negotiated and managed throughout daily healthcare practice
See More
"In their introductory chapter, the editors provide an overview of CA research in the medical field so far and explicate how they think such research should be devel¬oped further, as noted above . . . I do hope, and expect, that the collection can function as a stimulus to indeed extend the focus of ‘medical' studies using CA and ethnomethodology in the ways demonstrated here." (Discourse Studies, 2011)

"In this sense this book offers a great deal of inspiration to those interested in health communication from both methodological and practice perspectives." (Sociology of Health & Illness, 2011)

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