 Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change
ISBN: 978-1-55542-519-7
Hardcover
336 pages
April 1993, Jossey-Bass
US $50.00
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UNCOVERING ROADBLOCKS TO IMPROVEMENT.
Ineffective Learning in Organizations.
Defensive Routines That Limit Learning.
DIAGNOSING AND INTERVENING IN THE ORGANIZATION.
Step One: Interview and Observe the Players.
Step Two: Organize the Findings for Learning and Action.
Step Three: Conduct Meaningful Feedback Sessions.
Step Four: Facilitate the Change Seminar with Live Cases.
USING KEY LEARNINGS TO SOLVE PROBLEM SITUATIONS.
Explosive Relationships: Stopping Button Pushing.
Mistrust: Overcoming Resentment and Rebuilding Trust.
New Team Leadership: Managing the Clash of Expectations and Needs.
CEO's Performance Review: Getting Feedback from Below.
Managing Exchanges That Could Go Ballistic: Discussing and Correcting Out-of-Control Routines.
Conclusion: A Model for Change and Improvement.
Appendix: Design Causality: Explaining, Acting On, and Integrating Diverse Perspectives.
Ineffective Learning in Organizations.
Defensive Routines That Limit Learning.
DIAGNOSING AND INTERVENING IN THE ORGANIZATION.
Step One: Interview and Observe the Players.
Step Two: Organize the Findings for Learning and Action.
Step Three: Conduct Meaningful Feedback Sessions.
Step Four: Facilitate the Change Seminar with Live Cases.
USING KEY LEARNINGS TO SOLVE PROBLEM SITUATIONS.
Explosive Relationships: Stopping Button Pushing.
Mistrust: Overcoming Resentment and Rebuilding Trust.
New Team Leadership: Managing the Clash of Expectations and Needs.
CEO's Performance Review: Getting Feedback from Below.
Managing Exchanges That Could Go Ballistic: Discussing and Correcting Out-of-Control Routines.
Conclusion: A Model for Change and Improvement.
Appendix: Design Causality: Explaining, Acting On, and Integrating Diverse Perspectives.
