TQ Manager: A Practical Guide for Managing in a Total Quality OrganizationISBN: 978-1-55542-559-3
Hardcover
196 pages
October 1993, Jossey-Bass
 Add to Cart
This price is valid for United States. Change location to view local pricing and availability.  This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 5-6 days delivery time. The book is not returnable.
|
Part One: What You Need to Know About TQM
1. Understanding the Concept
2. Recognizing the Challenges
Part Two: Mastering the Five Key Competencies of TQManagement
3. One: Developing Relationships of Openness and Trust
4. Building Collaboration and Teamwork
5. Three: Managing by Fact
6. Four: Supporting Results Through Recognition and Rewards
7. Five: Creating a Learning and Continuously Improving Organization
Part Three: Sharpening Your TQManagement Skills
8. Getting and Using Feedback About Yourself
9. Resources for TQManagers
Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts and Publications You Should Know About
1. Understanding the Concept
2. Recognizing the Challenges
Part Two: Mastering the Five Key Competencies of TQManagement
3. One: Developing Relationships of Openness and Trust
4. Building Collaboration and Teamwork
5. Three: Managing by Fact
6. Four: Supporting Results Through Recognition and Rewards
7. Five: Creating a Learning and Continuously Improving Organization
Part Three: Sharpening Your TQManagement Skills
8. Getting and Using Feedback About Yourself
9. Resources for TQManagers
Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts and Publications You Should Know About
