Customer Responsive Management: The Flexible Advantage
The Evolving Economic Focus: From Conquest to Relationship.
Why Should Organizations Be Responsive?.
Customer Responsiveness is Activity Based.
The Customer-Responsive Model.
Examples of Customer-Responsive Organizations.
The Customer Relationship Management Task.
Delivery Coordination Management Task.
Customer-Responsive Demand Economics.
Customer-Responsive Cost Economics.
The Customer-Responsive Organization.
Customer-Responsive Information Infrastructure.
The Evolving Business Focus: Production to Customer Responsiveness.