 Measure Up!: Yardsticks for Continuous Improvement, 2nd Edition
ISBN: 978-1-55786-718-6
Paperback
272 pages
November 1995
US $55.95
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Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
* Measure what is important to their customers.
* Motivate their organizations.
* Identify and eliminate waste of both time and resources.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
* Measure what is important to their customers.
* Motivate their organizations.
* Identify and eliminate waste of both time and resources.
