The Man Who Cured the Performance Review: A practical and engaging guide to perfecting the art of performance conversation
December 2009, Jossey-Bass
Following the takeover of one of the world's most-loved franchises, employees are buckling under bureaucratic performance reviews instigated by an overzealous new owner. Morale is at rock bottom, trust between employees and managers has all but evaporated and staff are leaving. Two members of the team set out to find a cure for the ills of the performance review, eventually discovering a universal solution that is stunning in its simplicity and a breakthrough in its effectiveness.
In The Man Who Cured the Performance Review, Graham Winter weaves an engaging story that presents a framework to replace the bureaucracy of the performance review with simple tools and practices for fostering real performance conversations.
This book will inspire and guide you and your colleagues to:
- eliminate the fear of feedback
- create powerful two-way performance conversations
- simplify the alignment of business goals to individual behaviour.
The Man Who Cured the Performance Review is a must-read for any manager, team leader or employee who wants to perfect the art of real conversations that will see them perform at their highest level.
part I: the review
1 hr harry and the perfect performance review 3
2 more ridicule than review 11
3 the night before christmas 19
4 performance conversation 27
5 tick and flick 33
part II: find the cause, find the cure
6 dancers and dumpers 43
7 the donut or the hole? 53
part III: the prescription
8 true north 73
9 feedback expectation 81
10 feedback culture — not a review culture 93
11 the elephant in the room 113
12 speed dating 123
part IV: the cure
13 plan, do, check, adapt 129
14 no fear 135
15 from review to preview 137
16 cured! 155
the cure the review framework 163