Covers the key areas of knowledge management, from identifying knowledge in an organization and knowledge-based incentive plans to promoting and facilitating knowledge sharing and innovation and knowledge-based strategies

Examples and lessons from some of the world's most successful businesses, including Shell Oil , British Aerospace (BAE), Dow Chemical and The World Bank, and ideas from the smartest thinkers, including Peter Drucker, Delphi Group, Michael Polanyi and Ikujiro Nonaka

Includes a glossary of key concepts and a comprehensive resources guide