Foreword.

Introduction.

SECTION ONE: DUMP THE BAGGAGE AND CREATE CLARITY.

1. Drop the Pink Elephant.

2. Every Picture Tells a Story.

SECTION TWO: BE PRINCIPLED IN WHAT YOU SAY.

3. Staying on the Louisiana Highway.

4. Sorry Seems to be the Hardest Word.

5. Tell the Unpalatable Truth, Rather than the 'White Lie'.

6. Thank You and Well Done.

7. Who Looks Stupid When You Criticize in Public?

SECTION THREE: POSITIVELY ASSERT YOURSELF.

8. Flush Out thewatering Down Words.

9. Talk Positively About Yourself.

SECTION FOUR: THINK OF THE AUDIENCE.

10. It's All Relative.

11. Email and Text—Bullets or Boomerangs.

12. Three Little Questions.

SECTION FIVE: CREATE DEEPER UNDERSTANDING.

13. Listen First to Understand.

14. Powerful Words.

15. Think, Talk, Act....Then Tell the World.

Appendix: What do Your Words Say About You?

Index.