Quality: Transforming Postsecondary EducationISBN: 978-1-878380-16-6
Paperback
146 pages
April 1992, Jossey-Bass
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Explores Total Quality Management, including design, ouput, and process quality--plus their adminstrative and academic applications for postsecondary education. Suggests methods of defining quality for an institution, and for improving technical and administrative systems.
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