Communication Skills for Department Chairs
August 1996, Jossey-Bass
Communication Skills for Department Chairs is designed as a resource for practicing department chairs. Developed from the author's experience in organizational communication, chairing a department, and conducting workshops for department chairs, this book presents essential communication strategies for successfully managing a department. Each chapter first describes communication skills that are useful in handling administrative tasks and then uses real-life case studies to demonstrate their application in typical situations. Every case study is followed by a series of questions that invite readers to consider alternatives and make decisions that would benefit their own departments.
The book teaches communication skills as well as offers prescriptive guidelines on fulfilling the administrative duties for which department chairs are typically responsible. It helps chairs to
Structure a department mission
Enhance the department climate and culture
Define a code of ethics for the department
Conduct performance counseling
Manage conflict among faculty
Implement departmental change
Work with the dean
Build important alliances
Promote the department
Useful for self-directed professional development or in seminar and workshop settings, this book is a practical and engaging resource for anyone who wants to communicate more effectively with multiple constituents.
Index of Cases by Higher Education Issues and Administrative Tasks.
Part One: Cultivating the Department Culture.
1. Structuring the Department Mission.
2. Enhancing the Department Climate.
3. Defining the Department Ethics.
Part Two: Working with Faculty.
4. Conducting Performance Counseling.
5. Managing Conflict.
6. Implementing Change.
Part Three: Interfacing with External Publics.
7. Working with the Dean.
8. Building Alliances.
9. Promoting the Department.
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