Departments that Work: Building and Sustaining Cultures of Excellence in Academic Programs
December 2002, Jossey-Bass
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1. The Concept of Academic Quality.
2. Motivation For Quality Work.
3. Evaluating Quality In Academic Programs.
4. Creating the Engaged Department.
5. Negotiating Departmental Values.
6. Finding Evidence of Quality Evidence.
7. Making Meaning of Quality Evidence.
8. Enhancing Departmental Quality.
Appendix. Departments That Work: What They Do.
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