A Primer on Organizational Behavior, 7th Edition
November 2007, ©2008
Students learn all the terms and concepts they need to understand OB and its application in modern organizations, and to comprehend practitioner and scholarly publications.
This primer is ideal for use with cases, readings, experiential exercises, or simulations, and often serves as a review or reference book for MBAs and beyond.
Learning About Organizational Behavior.
Ethics and Organizational Behavior.
A Historical Framework for the Study of Management and OB.
Neoclassical Management and Organization Theory.
Modern Management and Organization Theory.
Societal Change and Organizational Behavior.
OB and Advanced Information and Manufacturing Technologies.
The Quality Movement.
Discontent, Cynicism, and Fear in the Workplace.
Sociodemographic Diversity in the Workplace.
Fads and Foibles in Management.
Chapter 2. Perception, Attitudes, And Individual Differences.
Basic Internal Perceptual Organizing Patterns.
External Factors in Perception.
Social and Interpersonal Perception.
Schemas and Scripts.
Perception and Individual Differences.
Perception, Individual Differences, and Decision Making.
Attitudes and Attitude Formation.
Conclusion: The Social Context of Judgment and Choice.
Chapter 3. Motivation.
Managerial Assumptions about Human Nature.
Static-Content Theories of Motivation.
Maslow's Hierarchy of Needs.
Alderfer's ERG Theory.
McClelland's Theory of Socially Acquired Needs.
Needs and Goal Orientation.
Herzberg's Motivator-Hygiene Theory.
Managerial Application: Work Design and Job Enrichment.
Process Theories of Motivation.
Path-Goal Theory of Motivation.
Managerial Application: Management by Objectives.
Environmentally Based Theories of Motivation.
Operant Conditioning and Reinforcement Theory.
Managerial Application: Organizational Behavior Modification.
Punishment and Discipline.
Social Comparison Theory.
Intrinsic and Extrinsic Rewards and Motivation.
Managerial Application: Gainsharing.
Motivation and the Psychological Contract.
Organizational Commitment and the Psychological Contract.
Choosing an Appropriate Motivational Model.
Contrasting Motivation and Learning.
Chapter 4. Communication.
The Communication Process.
Barriers to Effective Communication.
Improving Interpersonal Communication.
Organizational Symbols and Rituals.
Media Richness and Communication Effectiveness.
Envisioning and Communicating Organizational Change.
Ethics in Organizational Communication.
Chapter 5. Group Dynamics.
Types of Groups.
Primary and Secondary Groups.
Formal and Informal Groups.
Heterogeneous and Homogeneous Groups.
Interacting and Nominal Groups.
Permanent and Temporary Groups.
Basic Attributes of Groups.
Individual and Group Status.
Group (Organizational) Commitment.
Choice-Shift (Risky-Shift) Phenomenon.
Group Process and Development.
Group and Organizational Socialization.
Observation of Group Process.
Chapter 6. Work Teams And Intergroup Relations: Managing Collaboration And Conflict.
Teams and Social Identity Theory.
Trust Building and Teamwork.
Teams in Action.
Conclusion: Implications for Managers.
Chapter 7. Leadership, Power, And The Manager.
Leadership and Power.
Power and Authority.
Types of Power.
The Need for Power in Managerial Performance.
Theories of Leadership.
Behavioral and Functional Theories.
Leadership and Management.
Mintzberg's Managerial Role Set.
The Role of the General Manager.
Implications for Management and Leadership.
Substitutes for Leadership as Supervision.
Transformational Leadership and Organizational Change.
Gender, Power, and Leadership.
Leadership: A Synthesis.
Chapter 8. Macro-Organizational Behavior: The Organization's Environment.
Defining Organizational Environment.
Environmental Change and Uncertainty.
Controlling the Environment.
The International Environment.
Globalization and Organizational Behavior.
Transferability of Management Practices.
Societal Culture and Management.
Chapter 9. Organization Structure And Design.
Key Organization Structure Challenges.
Determinants of Structure.
The Functional Organization.
The Divisionalized Form.
Market-Based, Network Organizational Forms.
Chapter 10. Organizational Culture And Effectiveness.
Uniqueness of Organizational Cultures.
Objective and Subjective Organizational Culture.
Diagnosing Organizational Culture.
Culture Change in Organizations.
Culture as Sustained Competitive Advantage.
Ethical Considerations and Organizational Culture.
One-Dimensional Views of Effectiveness.
Competing Values and Organizational Effectiveness.
Chapter 11. Organization Development And Change.
Survey Research and Feedback.
The Nature of Organization Development.
Intervention Strategies and Change.
Managing Organizational Change.
Approaches to Organizational Change.
Enabling Large-Scale Organizational Change.
Interventions and Organizational Politics.
Resistance, Support, and Coping with Change.
Organizational Downsizing, Retrenchment, and Resizing.
Appendix A. The Research Process In Organizational Behavior.
Appendix B. Statistical Analysis.
Appendix C. How To Read A Research-Oriented Journal Article.
Focus on information technology and diversity – how they are continuing to reshape business organizations and the management practices within them.
Expanded discussions and applications – early management thought, workplace incivility, social justice, conformity in groups, virtual teams, team conflict, leader-member relations, organizational change, emotional intelligence, knowledge management and related concerns about knowledge hoarding (vs. knowledge sharing), social identity theory, and executive coaching.
Revised emphasis – the evolution of organizational forms. The chapter on organizational structure and design places additional emphasis on network-based organizations and inter-organizational arrangements.
- Flexibility – the concise but sophisticated treatment of OB that allows instructors to tailor their course any way they choose.
- Managerial Applications – OB concepts applied to managerial and organizational situations throughout the book.
- Research Orientation – Appendices on research methods, how to interpret common statistics, and how to read a research-oriented journal article. Also includes references to “classical” works as well as current articles, texts, and research findings.
- Balanced approach – a good balance between micro and macro topics in the field.
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